Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 2024 - 19:02 UTC
Identified - Customers may be experiencing an issue where certain roles may have compliance functionality disabled. BlackLine teams have identified the cause and are developing a fix for the issue.
Feb 21, 2024 - 17:01 UTC
Investigating - Customers may be experiencing an issue where certain roles may have compliance functionality disabled. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Feb 21, 2024 - 16:19 UTC
Monitoring - BlackLine has deployed a fix for the SFTP incident. You should be able to resume normal activities. We will continue monitoring the situation to ensure no additional issues.
Feb 19, 2024 - 19:19 UTC
Update - Customers may be experiencing an issue where SFTP in Production EU1 is experiencing intermittent connectivity issues. BlackLine will be updating the server configuration beginning at 11:00 am PT and expecting a downtime of approximately 30 minutes. We will provide regular updates on this page until the issue is resolved.
Feb 19, 2024 - 18:53 UTC
Investigating - Customers may be experiencing an issue where SFTP in Production EU1 is experiencing intermittent connectivity issues. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Feb 19, 2024 - 18:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 2024 - 18:07 UTC
Identified - The issue has been identified, and a fix is being implemented.
Feb 14, 2024 - 18:06 UTC
Investigating - Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Feb 14, 2024 - 16:57 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.
Dec 26, 2023 - 19:01 UTC
Investigating - Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Dec 26, 2023 - 18:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 25, 2023 - 10:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 25, 2023 - 10:42 UTC
Investigating - Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Dec 25, 2023 - 10:18 UTC

About This Site

This status page provides visibility into the availability and uptime of BlackLine Sandbox and Production instances for all regions. For detailed information on these events, you can use the “Scheduled Maintenance” tab. Please subscribe to receive real-time updates on releases, maintenance, and more via email, SMS, or Slack.

To see an overview of our planned releases, updates, and maintenance for the year, please review our 2024 Release Calendar: https://www.blackline.com/assets/docs/uploads/blackline-release-calendar-2024.pdf

Times and dates that are not already posted to Trust BlackLine are subject to change.

Financial Close Management (FCM) - Production Operational
90 days ago
99.91 % uptime
Today
PROD US2 Operational
90 days ago
99.89 % uptime
Today
PROD EU1 Operational
90 days ago
99.89 % uptime
Today
PROD NA3 Operational
90 days ago
99.88 % uptime
Today
PROD US3 Operational
90 days ago
100.0 % uptime
Today
PROD EU3 Operational
90 days ago
99.87 % uptime
Today
Financial Close Management (FCM) - Sandbox Operational
90 days ago
99.56 % uptime
Today
SB US2 Operational
90 days ago
99.5 % uptime
Today
SB EU1 Operational
90 days ago
99.5 % uptime
Today
SB NA3 Operational
90 days ago
99.5 % uptime
Today
SB US3 Operational
90 days ago
100.0 % uptime
Today
SB EU3 Operational
90 days ago
99.32 % uptime
Today
Accounts Receivable Automation (ARA) - Sandpit Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Accounts Receivable Automation (ARA) - Live Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Intercompany Financial Management (IFM) - Production Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
BlackLine Release Update: 2024-Feb Release (7.41.1) - Sandbox Mar 8, 2024 19:00 - Mar 9, 2024 11:30 UTC
BlackLine will release an update for the 2024-Feb release (7.41.1) to Sandbox environments at the following times during the release window.

AEDT: Saturday, 9 March at 10:30 am – 10:30 pm

UTC: Friday, 8 March at 19:00 – Saturday, 9 March at 7:00

PT: Friday, March 8 at 3:30 pm – Saturday, March 9 at 3:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Dec 01, 2023 - 23:41 UTC
Release Update: 2024-Feb Release (7.41.0) - Production Mar 15, 2024 20:00 - Mar 16, 2024 12:00 UTC
BlackLine will release an update for the 2024-Feb release (7.41.1) to Production environments at the following times during the release window.

AEDT: Saturday, 16 March at 11:00 am – 11:00 pm

UTC: Friday, 15 March at 20:00 – Saturday, 16 March at 8:00

PT: Friday, March 15 at 5:00 pm – Saturday, March 16 at 5:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Dec 01, 2023 - 23:51 UTC
Maintenance: March 16, 2024 Mar 16, 2024 15:00 - Mar 17, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 01, 2023 - 23:53 UTC
Maintenance: April 6, 2024 Apr 6, 2024 16:00 - Apr 7, 2024 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Feb 16, 2024 - 23:26 UTC
Release Update: 2024-Feb release (7.41.2) - Sandbox Apr 12, 2024 18:00 - Apr 13, 2024 10:30 UTC
BlackLine will release an update for the 2024-Feb release (7.41.2) to Sandbox environments at the following times during the release window:

AEST: Saturday, 13 April at 8:30 am – 8:30 pm

UTC: Friday, 12 April at 18:00 – Saturday, 13 April at 6:00

PT: Friday, April 12 at 3:30 pm – Saturday, April 13 at 3:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 22:53 UTC
Release Update: 2024-Feb release (7.41.2) - Production Apr 19, 2024 20:00 - Apr 20, 2024 12:00 UTC
BlackLine will release an update for the 2024-Feb release (7.41.2) to Production environments at the following times during the release window:

AEST: Saturday, 19 April at 10:00 am – 10:00 pm

UTC: Friday, 19 April at 20:00 – Saturday, 20 April at 8:00

PT: Friday, April 19 at 5:00 pm – Saturday, April 19 at 5:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 22:58 UTC
Maintenance: April 20, 2024 Apr 20, 2024 15:00 - Apr 21, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Feb 24, 2024 - 23:00 UTC
Quarterly Release: 2024-May Release (7.42.0) - Sandbox Apr 26, 2024 18:00 - Apr 27, 2024 10:30 UTC
BlackLine's 2024-May Release (7.42.0) will be deployed to Sandbox environments at the following times during the release window:

AEST: Saturday, 27 April at 8:30 am – 8:30 pm

UTC: Friday, 26 April at 18:00 – Saturday, 27 April at 6:00

PT: Friday, April 26 at 3:30 pm – Saturday, April 27 at 3:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:06 UTC
Maintenance: May 4, 2024 May 4, 2024 15:00 - May 5, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Feb 24, 2024 - 23:11 UTC
Quarterly Release: 2024-May Release (7.42.0) - Sandbox May 8, 2024 18:00 - May 9, 2024 10:30 UTC
BlackLine's 2024-May Release (7.42.0) will be deployed to Sandbox environments at the following times during the release window:

AEST: Thursday, 9 May at 8:30 am – 8:30 pm

UTC: Wednesday, 8 May at 18:00 – Thursday, 9 May at 6:00

PT: Wednesday, May 8 at 3:30 pm – Thursday, May 9 at 3:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:08 UTC
Quarterly Release: 2024-May Release (7.42.0) - Production May 17, 2024 20:00 - May 18, 2024 12:00 UTC
BlackLine's 2024-May Release (7.42.0) will be deployed to Production environments at the following times during the release window:

AEST: Saturday, 18 April at 10:00 am – 10:00 pm

UTC: Friday, 17 April at 20:00 – Saturday, 18 April at 8:00

PT: Friday, April 17 at 5:00 pm – Saturday, April 18 at 5:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:19 UTC
Maintenance: May 18, 2024 May 18, 2024 15:00 - May 19, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Feb 24, 2024 - 23:20 UTC
Maintenance: June 1, 2024 Jun 1, 2024 15:00 - Jun 2, 2024 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 2024 - 23:35 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Feb 24, 2024 - 23:33 UTC
Release Update: 2024-May Release (7.42.1) - Sandbox Jun 7, 2024 18:00 - Jun 8, 2024 10:30 UTC
BlackLine will release an update for the 2024-May Release (7.42.1) release to Sandbox environments at the following times during the release window:

AEST: Saturday, 8 June at 8:30 am – 8:30 pm

UTC: Friday, 7 June at 18:00 – Saturday, 8 June at 6:00

PT: Friday, June 7 at 3:30 pm – Saturday, June 8 at 3:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:24 UTC
Release Update: 2024-May Release (7.42.1) - Production Jun 14, 2024 20:00 - Jun 15, 2024 12:00 UTC
BlackLine will release an update for the 2024-May Release (7.42.1) release to Production environments at the following times during the release window:

AEST: Saturday, 15 June at 10:00 am – 10:00 pm

UTC: Friday, 14 June at 20:00 – Saturday, 15 June at 8:00

PT: Friday, June 14 at 5:00 pm – Saturday, June 15 at 5:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:31 UTC
Maintenance: June 15, 2024 Jun 15, 2024 15:00 - Jun 16, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Feb 24, 2024 - 23:34 UTC
Web Requests
Fetching
Response Time
Fetching
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024
Completed - The scheduled maintenance has been completed.
Feb 25, 17:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 25, 07:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 05:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2024-02-25, (2.65.0.0) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Feb 21, 10:52 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 00:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 14:00 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions to their single sign-on experience.

Times are subject to change but will be updated before and after maintenance.

Feb 15, 21:14 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 00:17 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 1, 23:32 UTC
Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 15:05 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 24, 08:48 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 24, 08:14 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 24, 08:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 03:00 UTC
Scheduled - BlackLine will apply a critical patch for the 2024-Feb Release (7.41.0) to Sandbox and Production environments.

Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Feb 24, 01:20 UTC
Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Feb 22, 02:40 UTC
Identified - Customers may be experiencing an issue where the Okta SSO Customer instance will be unavailable. BlackLine teams have identified the cause and are developing a fix.
Feb 22, 01:38 UTC
Investigating - Customers may be experiencing an issue where the Okta SSO Customer instance will be unavailable. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Feb 21, 23:59 UTC
Feb 21, 2024

Unresolved incident: Compliance Controls - Certain roles may have functionality disabled.

Feb 20, 2024
Resolved - BlackLine has confirmed that the service is fully operational, and we apologize for any inconvenience this issue may have caused.
Feb 20, 02:52 UTC
Investigating - Customers may be experiencing an issue in the SB-EU3 environment where customer instances will be unavailable. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Feb 19, 23:10 UTC
Feb 19, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Feb 19, 11:58 UTC
Investigating - Customers may be experiencing an issue where attempting to Interface Jobs. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Feb 19, 09:52 UTC
Feb 18, 2024

No incidents reported.

Feb 17, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Feb 17, 21:49 UTC
Update - NA3 has been fully released and is available for the Customers.
Feb 17, 21:40 UTC
Monitoring - BlackLine has deployed a fix for US2, EU1. You should be able to resume normal activities. We will continue to monitor the situation with other environments to ensure there are no additional issues. We will confirm when the service is fully operational.
Feb 17, 20:38 UTC
Update - We are continuing to work on a fix for this issue.
Feb 17, 17:46 UTC
Update - Issues footprint has been significantly reduced. Team is actively working on the resolution of the remaining cases.
Feb 17, 15:07 UTC
Update - We are continuing to work on a fix for this issue.
Feb 17, 13:50 UTC
Identified - Customers may experience issues while using the BlackLine application. BlackLine teams have identified the cause and are developing a fix for the issue.
Feb 17, 13:09 UTC
Completed - The scheduled maintenance has been completed.
Feb 17, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 UTC
Scheduled - BlackLine's 2024-Feb release (7.41.0) will be deployed to Production environments at the following times during the release window.

AEDT: Saturday, 17 February at 12:00 pm – Sunday, 18 February at 12:00 am

UTC: Friday, 16 February at 21:00 – Saturday, 17 February at 9:00

PT: Friday, February 16 at 5:00 pm – Saturday, February 17 at 5:00 am

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Dec 1, 23:30 UTC
Completed - Release activities have been completed. Below applications were successfully deployed to production:



In case of issues please contact our support team - support@blackline.com

Regards,
IC Apps Team

Feb 17, 04:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 16, 10:41 UTC
Scheduled - Reason

Scheduled monthly release for the below IFM applications:

1. ICNT
2. ICNTA Paymaster
3. ICNTA Reports
4. ICNTA Rules Engine

Implementation window: Feb 16, 5PM to 9PM ET

Impact:

Screens and processes might not be available during the implementation windows.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams

Regards,
IC Apps Team

Feb 16, 10:40 UTC
Feb 16, 2024
Completed - The scheduled maintenance has been completed.
Feb 16, 05:07 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 16, 05:06 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 16, 02:57 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 16, 01:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 19:00 UTC
Scheduled - BlackLine will apply a critical patch for the 2024-Feb Release (7.41.0) to Sandbox environments.

Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Feb 15, 01:29 UTC
Feb 15, 2024
Feb 14, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Feb 14, 12:24 UTC
Identified - Customers may be experiencing an issue in the Production EU3 environment where the 'Operation Failed’ error occurs when saving changes on due dates and the user admin grid. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
Feb 14, 12:24 UTC
Investigating - Customers may be experiencing an issue in the Production EU3 environment where the 'Operation Failed’ error occurs when saving changes on due dates and the user admin grid. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Feb 14, 11:31 UTC
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Feb 14, 00:19 UTC
Monitoring - After deploying a fix for missing FTP folders, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Jan 31, 22:30 UTC
Identified - Customers may be experiencing an issue in the NA3 environment where FTP Folders are Missing. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
Jan 31, 21:00 UTC
Investigating - Customers may be experiencing an issue in the NA3 environment where FTP Folders are Missing. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Jan 31, 18:00 UTC
Feb 13, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Feb 13, 15:03 UTC
Investigating - Customers may be experiencing an issue where [System Queue not running on Specific Rules]. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Only certain customers in the AR-EU environment are potentially affected. Restoration is already underway.

Feb 13, 13:36 UTC
Feb 12, 2024

No incidents reported.