All Systems Operational

About This Site

This status page provides visibility into the availability of BlackLine Sandbox and Production instances for all regions. For detailed information on these events, you can use the “Scheduled Maintenance” tab. Please subscribe to receive real-time updates on releases, maintenance, and more via email, SMS, or Slack.

To see an overview of our planned releases, updates, and maintenance for the year, please review our 2024 Release Calendar: https://www.blackline.com/assets/docs/uploads/blackline-release-calendar-2024.pdf

Times and dates that are not already posted to Trust BlackLine are subject to change.

Uptime over the past 90 days. View historical uptime.
Financial Close - Production Operational
90 days ago
99.83 % uptime
Today
PROD US2 Operational
90 days ago
99.57 % uptime
Today
PROD EU1 Operational
90 days ago
100.0 % uptime
Today
PROD NA3 Operational
90 days ago
99.43 % uptime
Today
PROD US3 Operational
90 days ago
100.0 % uptime
Today
PROD EU3 Operational
90 days ago
100.0 % uptime
Today
PROD AP1 Operational
90 days ago
100.0 % uptime
Today
Financial Close - Sandbox Operational
90 days ago
99.87 % uptime
Today
SB US2 Operational
90 days ago
99.4 % uptime
Today
SB EU1 Operational
90 days ago
99.99 % uptime
Today
SB NA3 Operational
90 days ago
99.86 % uptime
Today
SB US3 Operational
90 days ago
100.0 % uptime
Today
SB EU3 Operational
90 days ago
100.0 % uptime
Today
SB AP1 Operational
90 days ago
100.0 % uptime
Today
Invoice-to-Cash - Production Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Invoice-to-Cash - Sandbox Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Intercompany - Production Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Intercompany - Sandbox Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Production Hardware Upgrade: December 14, 2024 Dec 14, 2024 15:00 - Dec 15, 2024 03:00 UTC
Blackline will be performing upgrades in some Production environments. This is part of our continued commitment to ensuring our infrastructure performance, reliability and redundancy, and to providing you with the best possible service.

During this upgrade some users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the upgrades are completed.
Posted on Oct 04, 2024 - 01:08 UTC
Critical Production Maintenance: December 14, 2024 Dec 14, 2024 16:00 - Dec 15, 2024 04:00 UTC
BlackLine will be performing essential maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Dec 06, 2024 - 02:32 UTC
BlackLine AR Multi Tenant Platform Upgrade: 2024-Dec-15 Release (2.86.0.0) Dec 15, 2024 06:00-18:00 UTC
BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant Platform Upgrade: 2024-Dec-15 Release (2.86.0.0) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.
Posted on Dec 12, 2024 - 07:07 UTC
Intercompany Solutions (ICNT) - Monthly Sandbox Release Update (US) - Dec 19 Dec 19, 2024 22:00 - Dec 20, 2024 02:00 UTC
Reason: Monthly Sandbox Release for ICNT application

Implementation window: Dec 19, 5PM to 9PM EST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Posted on Dec 13, 2024 - 13:55 UTC
Maintenance: December 21, 2024 Dec 21, 2024 16:00 - Dec 22, 2024 04:00 UTC
BlackLine will be performing upgrades in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this upgrade, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the upgrade has completed.
Posted on Oct 04, 2024 - 01:13 UTC
Maintenance: January 11, 2025 Jan 11, 2025 16:00 - Jan 12, 2025 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 12, 2024 - 22:39 UTC
Maintenance: February 22, 2025 Feb 22, 2025 16:00 - Feb 23, 2025 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 12, 2024 - 22:42 UTC
Maintenance: March 8, 2025 Mar 8, 2025 16:00 - Mar 9, 2025 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:12 UTC
Maintenance: April 19, 2025 Apr 19, 2025 15:00 - Apr 20, 2025 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:27 UTC
Maintenance: May 3, 2025 May 3, 2025 15:00 - May 4, 2025 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:17 UTC
Maintenance: June 28, 2025 Jun 28, 2025 15:00 - Jun 29, 2025 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance
Posted on Aug 14, 2024 - 06:27 UTC
Maintenance: July 12, 2025 Jul 12, 2025 15:00 - Jul 13, 2025 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:19 UTC
Maintenance: August 16 2025 Aug 16, 2025 15:00 - Aug 17, 2025 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance
Posted on Aug 14, 2024 - 06:29 UTC
Maintenance: September 13, 2025 Sep 13, 2025 15:00 - Sep 14, 2025 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:22 UTC
Maintenance: October 18 2025 Oct 18, 2025 15:00 - Oct 19, 2025 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance
Posted on Aug 14, 2024 - 06:35 UTC
Maintenance: November 1, 2025 Nov 1, 2025 15:00 - Nov 2, 2025 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:19 UTC
Maintenance: December 20 2025 Dec 20, 2025 16:00 - Dec 21, 2025 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance
Posted on Aug 14, 2024 - 06:45 UTC
System Metrics Month Week Day
Web Requests
Fetching
Response Time
Fetching
Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024
Intercompany Solutions - Monthly Production Release Update - Dec 12
Completed - Release activities have been completed. Below applications were successfully deployed to production:

1. IC Non-Trade
2. IC Non-Trade Advanced (Paymaster, Rules Engine, Reports)
3. IFM Landing Page
4. IC Identity and Access Management

Regards,
IC Apps Team
Dec 13, 05:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 22:00 UTC
Scheduled - Reason: Scheduled Monthly Production Release for the below Intercompany applications:

1. IC Non-Trade
2. IC Non-Trade Advanced (Paymaster, Rules Engine, Reports)
3. IFM Landing Page
4. IC Identity and Access Management

Implementation window: Dec 12, 5PM to 10PM EST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Dec 3, 14:35 UTC
Dec 12, 2024
Dec 11, 2024
Intercompany Solutions (ICNT) - Monthly Sandbox Release Update (US) - Dec 11
Completed - Release activities have been completed. Below applications were successfully deployed to production:

ICNT

Regards,
IC Apps Team
Dec 11, 22:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 22:00 UTC
Scheduled - Reason: Monthly Sandbox Release for ICNT application

Implementation window: Dec 11, 5PM to 9PM EST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Dec 3, 14:30 UTC
Intercompany Solutions (ICNT) - Monthly Sandbox Release Update (EU) - Dec 11
Completed - The scheduled maintenance has been successfully completed.
Dec 11, 17:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 17:00 UTC
Scheduled - Reason: Monthly Sandbox Release for ICNT application

Implementation window: Dec 11, 6PM to 10PM CET

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Dec 3, 14:31 UTC
Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024
BlackLine AR Multi Tenant Platform Upgrade: 2024-Dec-08 Release (2.85.0.1)
Completed - The scheduled maintenance has been completed.
Dec 8, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 06:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant Platform Upgrade: 2024-Dec-08 Release (2.85.0.1) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.
Dec 2, 12:50 UTC
Maintenance: December 7, 2024
Completed - The scheduled maintenance has been completed.
Dec 8, 02:44 UTC
Update - We are continuing to verify the maintenance items.
Dec 8, 02:35 UTC
Update - We are continuing to verify the maintenance items.
Dec 8, 02:33 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 8, 01:59 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 8, 00:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 4, 19:03 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Mar 7, 17:56 UTC
Dec 7, 2024
Dec 6, 2024
Login Issue with NA3 Sandbox environment – FCM
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Dec 6, 23:18 UTC
Identified - Customers may be experiencing a login issue via SSO-SBNA3. BlackLine teams have identified the cause and are working to deploy a fix.
Dec 6, 23:17 UTC
Update - We are continuing to investigate this issue.
Dec 6, 22:39 UTC
Investigating - Customers may be experiencing a login issue via SSO-SBNA3. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Dec 6, 22:38 UTC
Decertify and Manually Reconcile Error - FCM
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Dec 6, 04:49 UTC
Identified - Customers may be experiencing an issue while decertifying account reconciliation. BlackLine teams have identified the cause and are working to deploy a fix.
Dec 5, 20:04 UTC
Investigating - Customers may be experiencing an issue while decertifying account reconciliation. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Dec 5, 16:35 UTC
BlackLine Critical Maintenance: December 6th, 2024, early UTC hours
Completed - The critical maintenance has been completed.
Dec 6, 04:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 6, 02:04 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 6, 02:01 UTC
Scheduled - BlackLine will be performing critical maintenance in Sandbox and Production environments as part of our continued commitment to ensure our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. There will be no impact on scheduled jobs.

Times are subject to change but will be updated before and after maintenance.

Maintaining uptime and availability is of the utmost importance to BlackLine and we strive to provide as much notice as possible. From time to time, it may be necessary to perform critical maintenance to continue to provide the availability and uptime our customers expect. We appreciate your patience and understanding during this maintenance.
Dec 6, 02:00 UTC
Dec 5, 2024
Dec 4, 2024

No incidents reported.

Dec 3, 2024
NA3 - Users unable to view Journal Grid/Import
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Dec 3, 19:55 UTC
Monitoring - After deploying a fix for an issue with viewing Journal Grid/Imports, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Dec 3, 17:47 UTC
Identified - Customers may be experiencing an issue viewing Journal Grid/Imports. BlackLine teams have identified the cause and are developing a fix.
Dec 3, 17:30 UTC
Investigating - Customers may be experiencing an issue with viewing Journal Grid/Imports. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Dec 3, 17:00 UTC
Dec 2, 2024

No incidents reported.

Dec 1, 2024
Sandbox Hardware Upgrade: November 30, 2024
Completed - The scheduled maintenance has been completed.
Dec 1, 00:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:00 UTC
Scheduled - Blackline will be performing upgrades in some Sandbox environments. This is part of our continued commitment to ensuring our infrastructure performance, reliability and redundancy, and to providing you with the best possible service.

During this upgrade some users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the upgrades are completed.
Oct 4, 01:03 UTC
Nov 30, 2024
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