All Systems Operational

About This Site

This status page provides visibility into the availability of BlackLine Sandbox and Production instances for all regions. For detailed information on these events, you can use the “Scheduled Maintenance” tab. Please subscribe to receive real-time updates on releases, maintenance, and more via email, SMS, or Slack.

To see an overview of our planned releases, updates, and maintenance for the year, please review our 2026 Release Calendar: https://www.blackline.com/assets/docs/uploads/blackline-release-calendars-2026.pdf

Times and dates that are not already posted to Trust BlackLine are subject to change.

Financial Close - Production Operational
90 days ago
99.9 % uptime
Today
PROD US2 Operational
90 days ago
100.0 % uptime
Today
PROD NA3 Operational
90 days ago
99.53 % uptime
Today
PROD EU3 Operational
90 days ago
99.99 % uptime
Today
PROD AP1 Operational
90 days ago
99.99 % uptime
Today
PROD ME2 Operational
90 days ago
99.99 % uptime
Today
Financial Close - Sandbox Operational
90 days ago
99.91 % uptime
Today
SB US2 Operational
90 days ago
99.99 % uptime
Today
SB NA3 Operational
90 days ago
99.61 % uptime
Today
SB EU3 Operational
90 days ago
99.98 % uptime
Today
SB AP1 Operational
90 days ago
99.98 % uptime
Today
SB ME2 Operational
90 days ago
99.98 % uptime
Today
Invoice-to-Cash - Production Operational
90 days ago
99.92 % uptime
Today
US Operational
90 days ago
99.92 % uptime
Today
EU Operational
90 days ago
99.92 % uptime
Today
AU Operational
90 days ago
99.92 % uptime
Today
ME Operational
90 days ago
99.92 % uptime
Today
Invoice-to-Cash - Sandbox Operational
90 days ago
99.92 % uptime
Today
US Operational
90 days ago
99.92 % uptime
Today
EU Operational
90 days ago
99.92 % uptime
Today
AU Operational
90 days ago
99.92 % uptime
Today
ME Operational
90 days ago
99.92 % uptime
Today
Intercompany - Production Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
ME Operational
90 days ago
100.0 % uptime
Today
Intercompany - Sandbox Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
ME Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

BlackLine FCM 2nd Sandbox Release(EU, APAC & KSA): 2026-Jul Deployment (7.50.2) Jul 21, 2026 18:00 - Jul 22, 2026 06:00 UTC

BlackLine's 2026-Jul Deployment (7.50.2) will be deployed to Sandbox environments beginning at the following times:

UTC: Tuesday, 21 July at 6:00 pm

AEST: Wednesday, 22 July at 4:00 am

For SBEU3 and SBAPAC environments, please see UTC or AEDT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jul 08, 2026 - 18:36 UTC

BlackLine FCM 2nd Sandbox Release(NA3): 2026-Jul Deployment (7.50.2) Jul 22, 2026 00:00-12:00 UTC

BlackLine's 2026-Jul Deployment (7.50.2) will be deployed to Sandbox environments beginning at the following times:

Tuesday, 21 July at 5:00 PM PST

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jul 08, 2026 - 18:41 UTC

BlackLine FCM Production(EU, APAC & KSA): 2026-Jul Deployment (7.50.2) Jul 24, 2026 20:00 - Jul 25, 2026 12:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 11, 2026 - 20:41 UTC
Scheduled - BlackLine's 2026-Jul Deployment (7.50.2) will be deployed to Production environments beginning at the following times:

UTC: Friday, Jul 24 at 8:00 pm

AEST: Saturday, Jul 25 at 6:00 am

For EU3 and APAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Apr 13, 2026 - 19:06 UTC

BlackLine FCM Production(NA3): 2026-Jul Deployment (7.50.2) Jul 25, 2026 00:00-12:30 UTC

BlackLine's 2026-Jul Deployment(7.50.2) will be deployed to Production environments beginning at the following times:

Friday, 24 Jul at 5:00 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Apr 13, 2026 - 19:08 UTC

Intercompany Solutions - non-ICH - Prod Release (US) (7.50.2) Jul 25, 2026 01:00-06:00 UTC

Reason: Monthly Production Release for below Intercompany non-ICH applications.

1. ICNT
2. ICNTA

Implementation window: Jul 24, 5 - 10PM PST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team

Posted on Jul 02, 2026 - 14:44 UTC

BlackLine FCM Sandbox Release(EU, APAC & KSA): 2026-Aug Release (7.51.0) Aug 7, 2026 18:00 - Aug 8, 2026 12:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 11, 2026 - 20:42 UTC
Scheduled - BlackLine's 2026-Aug Release (7.51.0) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 7 Aug at 6:00 pm

AEST: Saturday, 7 Aug at 4:00 am

For SBEU3 and SBAPAC environments, please see UTC or AEDT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Apr 13, 2026 - 19:20 UTC

BlackLine FCM Sandbox Release(NA3): 2026-Aug Release (7.51.0) Aug 7, 2026 22:30 - Aug 8, 2026 12:30 UTC

BlackLine's 2026-Aug Release (7.51.0) will be deployed to Sandbox environments beginning at the following times:

Friday, 7 Aug at 3:30 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Apr 13, 2026 - 19:23 UTC

BlackLine Production Maintenance: August 14, 2026 (EU, APAC, KSA) Aug 14, 2026 20:00 - Aug 15, 2026 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:01 UTC
Scheduled - BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 00:07 UTC

BlackLine Production Maintenance: August 14, 2026 (US) Aug 15, 2026 00:00-12:00 UTC

BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 00:07 UTC

BlackLine FCM Production(EU, APAC & KSA): 2026-Aug Release (7.51.0) Aug 21, 2026 20:00 - Aug 22, 2026 12:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 11, 2026 - 20:42 UTC
Scheduled - BlackLine's 2026-Aug Release (7.51.0) will be deployed to Production environments beginning at the following times:

UTC: Friday, Aug 21 at 8:00 pm

AEST: Saturday, Aug 21 at 6:00 am

For EU3 and APAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Apr 13, 2026 - 19:27 UTC

BlackLine FCM Production(NA3): 2026-Aug Release (7.51.0) Aug 22, 2026 00:00-12:30 UTC

BlackLine's 2026-Aug Release(7.51.0) will be deployed to Production environments beginning at the following times:

Friday, 21 Aug at 5:00 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Apr 13, 2026 - 19:32 UTC

BlackLine FCM Sandbox Release(EU, APAC & KSA): 2026-Sep Deployment (7.51.1) Sep 4, 2026 18:00 - Sep 5, 2026 12:30 UTC

BlackLine's 2026-Sep Deployment (7.51.1) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 4 Sep at 6:00 pm

AEST: Saturday, 5 Sep at 4:00 am

For SBEU3 and SBAPAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 19:41 UTC

BlackLine FCM Sandbox Release(NA3): 2026-Sep Deployment (7.51.1) Sep 4, 2026 22:30 - Sep 5, 2026 12:30 UTC

BlackLine's 2026-Sep Deployment (7.51.1) will be deployed to Sandbox environments beginning at the following times:

Friday, 4 Sep at 3:30 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 19:41 UTC

BlackLine Sandbox Maintenance: September 18, 2026 (EU, APAC, KSA) Sep 18, 2026 20:00 - Sep 19, 2026 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:02 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 00:41 UTC

BlackLine FCM Production Release(EU, APAC & KSA): 2026-Sep Deployment (7.51.1) Sep 18, 2026 20:00 - Sep 19, 2026 12:30 UTC

BlackLine's 2026-Sep Deployment (7.51.1) will be deployed to Production environments beginning at the following times:

UTC: Friday, Sep 18 at 8:00 pm

AEST: Saturday, Sep 19 at 6:00 am

For EU3 and APAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 20:07 UTC

BlackLine Sandbox Maintenance: September 18, 2026 (US) Sep 19, 2026 00:00-12:00 UTC

BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 00:39 UTC

BlackLine FCM Production Release(NA3): 2026-Sep Deployment (7.51.1) Sep 19, 2026 00:00-12:30 UTC

BlackLine's 2026-Sep Deployment (7.51.1) will be deployed to Production environments beginning at the following times:

Friday, 19 Sep at 5:00 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 20:07 UTC

BlackLine FCM Sandbox Release(EU, APAC & KSA): 2026-Oct Release (7.52.0) Oct 2, 2026 18:00 - Oct 3, 2026 12:30 UTC

BlackLine's 2026-Oct Release (7.52.0) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 2 Oct at 6:00 pm

AEST: Saturday, 3 Oct at 4:00 am

For SBEU3 and SBAPAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 19:48 UTC

BlackLine FCM Sandbox Release(NA3): 2026-Oct Release (7.52.0) Oct 2, 2026 22:30 - Oct 3, 2026 12:30 UTC

BlackLine's 2026-Oct Release (7.52.0) will be deployed to Sandbox environments beginning at the following times:

Friday, 2 Oct at 3:30 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 19:54 UTC

BlackLine FCM Production Release(EU, APAC & KSA): 2026-Oct Release (7.52.0) Oct 16, 2026 20:00 - Oct 17, 2026 12:30 UTC

BlackLine's 2026-Oct Release (7.52.0) will be deployed to Production environments beginning at the following times:

UTC: Friday, Oct 16 at 8:00 pm

AEDT: Saturday, Oct 17 at 7:00 am

For EU3 and APAC environments, please see UTC or AEDT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 20:21 UTC

BlackLine FCM Production Release(NA3): 2026-Oct Release (7.52.0) Oct 17, 2026 00:00-14:00 UTC

BlackLine's 2026-Oct Release (7.52.0) will be deployed to Production environments beginning at the following times:

Friday, 16 Oct at 5:00 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 20:22 UTC

BlackLine Production Maintenance: October 23, 2026 (EU, APAC, KSA) Oct 23, 2026 20:00 - Oct 24, 2026 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:03 UTC
Scheduled - BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 00:11 UTC

BlackLine Production Maintenance: October 23, 2026 (US) Oct 24, 2026 00:00-12:00 UTC

BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 00:12 UTC

BlackLine Sandbox Maintenance: November 13, 2026 (EU, APAC, KSA) Nov 13, 2026 21:00 - Nov 14, 2026 09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:03 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 01:08 UTC

BlackLine Sandbox Maintenance: November 13, 2026 (US) Nov 14, 2026 01:00-13:00 UTC

BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 01:01 UTC

BlackLine Production Maintenance: December 18, 2026 (EU, APAC, KSA) Dec 18, 2026 20:00 - Dec 19, 2026 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:03 UTC
Scheduled - BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 00:13 UTC

BlackLine Production Maintenance: December 18, 2026 (US) Dec 19, 2026 00:00-12:00 UTC

BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 00:13 UTC
Jul 21, 2026

No incidents reported today.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026
Completed - The scheduled maintenance has been completed.
Jul 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 21, 16:01 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 00:38 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 00:36 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 02:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:15 UTC
Scheduled - Reason: Monthly Maintenance and Patching BlackLine IC apps will be performing maintenance in Sandbox(US) environments as part of our continued commitment to ensure our infrastructure security and reliability.

Implementation window: July 18th 01:00 - 05:00 UTC (July 17th, 7:00 pm - 11 pm PST)

Impact: Based on SLAs, these systems are not 24x7. Screens and applications will not be available during the maintenance window.

Let us know if you have any major concerns about this activity.

Feel free to forward this communication to your extended teams.

Jul 10, 22:32 UTC
Jul 17, 2026
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Jul 17, 05:55 UTC
Monitoring - BlackLine teams have deployed a solution to address the intermittent errors with Studio integration jobs that began on July 13. Customers should now be able to successfully resume their normal activities without interruption.

We are actively monitoring the environment to ensure ongoing stability and verify the effectiveness of the deployed fix. We will provide a final update to confirm full operational status once our monitoring period is complete.

Jul 16, 09:18 UTC
Identified - Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. Blackline engineering teams have successfully identified the source of this behavior and are actively developing a targeted solution. While we work toward a full resolution, please continue to initiate a manual run for any scheduled jobs that fail.
Jul 16, 08:58 UTC
Investigating - Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. BlackLine teams are investigating the issue. For any failed scheduled jobs, please try initiating a manual run for the interim. We will provide regular updates on this page until the issue is resolved.
Jul 16, 05:19 UTC
Jul 16, 2026
Resolved - This incident has been resolved.
Jul 16, 13:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 13:06 UTC
Investigating - We are currently investigating a potential issue that may affect the remit file loading via OCR for subset of the customers.
Cash Application continues to operate normally - some payment files might experience a delay in processing.
We are proactively working towards the resolution of the issue. We have identified the root cause and the team is progressing with the hotfix 3.25.0.5

Jul 16, 12:12 UTC
Jul 15, 2026

No incidents reported.

Jul 14, 2026
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Jul 14, 21:50 UTC
Update - Our engineering teams continue to address the service disruption related to elevated database processing that initially began on June 30th. We have identified several areas for software optimization and are shifting our focus toward implementing these systemic improvements to enhance overall performance.

Our specialized teams are currently reviewing and adjusting specific diagnostic configurations that may have contributed to the recent database load. These forward-looking enhancements are designed to ensure optimal system stability and allow us to normalize our infrastructure scaling.

Jul 14, 12:57 UTC
Monitoring - Our engineering teams continue to investigate the ongoing service disruption that initially began on June 30th, with increased impact observed since July 8th. We are actively working to understand the underlying source of the unexpected database processing behavior.

To immediately improve system performance, we have implemented temporary infrastructure enhancements, including scaling our database resources. We are closely monitoring these adjustments to ensure optimal stability while our specialized teams develop a permanent resolution.

Jul 13, 12:32 UTC
Update - Clients may experience a brief interruption of service during the maintenance activity previously scheduled for 12-2 on July 11
Jul 11, 01:14 UTC
Identified - Our engineering teams are scheduling targeted infrastructure enhancements, including an increase in processing capacity planned for tomorrow, to continually optimize system performance. Furthermore, we are implementing preventative safeguards and expanded monitoring capabilities across our services to bolster overall platform resilience.

We appreciate your patience

Jul 10, 23:26 UTC
Update - Our teams are comprehensively analyzing the underlying database processing load and have scheduled temporary infrastructure enhancements during our upcoming maintenance window to improve system responsiveness. We remain committed to your system's stability and will provide additional updates as our investigation progresses.
Jul 10, 19:06 UTC
Update - Our engineering teams are continuing to investigate an ongoing service disruption that involves unexpected database activity. We have observed that this behavior aligns with recurring seasonal spikes typically seen at the start of each month.

We will continue to provide updates as our investigation progresses and we implement a permanent resolution.

Jul 10, 17:00 UTC
Update - BlackLine engineering teams are currently investigating an ongoing service disruption that began on 7 July. We are actively running diagnostic traces and analyzing system data to resolve the unexpected database activity.

Our database specialists are fully engaged and working diligently to swiftly restore optimal system performance. We appreciate your patience and remain committed to delivering the reliable and secure software experience you expect from us.

Jul 10, 12:42 UTC
Update - We are actively investigating a performance issue that is currently causing elevated processing loads for select background operations. Please be assured that general platform usage and overall business traffic remain steady and unaffected by this event. We will provide regular updates on this page until the issue is resolved.
Jul 10, 01:48 UTC
Update - Our experts are actively analyzing the application layer to optimize how this process is executed and eliminate any unnecessary system load. We are also deploying additional diagnostic measures to accelerate our troubleshooting efforts and ensure a robust, lasting solution.
Jul 9, 22:27 UTC
Update - We are continuing our investigation into the performance delays that escalated on July 7, 2026, which are currently impacting NA3 and SBNA3 data center. Our engineering teams have identified a backend process that is running less efficiently than expected and contributing to overall system slowness.
Jul 9, 19:54 UTC
Investigating - The BlackLine team continues to investigate the performance issues affecting certain modules in the NA3 and SBNA3 data centers. We are working diligently to restore optimal performance levels and will provide new information as it becomes available.
Jul 9, 17:57 UTC
Monitoring - Our engineering teams successfully addressed the latency by restarting the scheduler message processor, which restored optimal import performance. The systems are now functioning normally, and we have moved this incident into a monitoring phase to ensure continued stability.
Jul 8, 21:03 UTC
Update - At 1:15 PM PST, our engineering teams restarted the scheduler message processor to address the latency, yielding noticeable improvements in import performance. Our Platform and Site Reliability Engineering teams are continuing their thorough investigation to fully resolve the remaining latency.
Jul 8, 20:49 UTC
Update - BlackLine Platform team has joined our Site Reliability Engineering experts to assist with the ongoing research into the network anomalies associated with the reported delays. The combined teams are actively analyzing our environments to thoroughly understand the contributing factors.
Jul 8, 20:32 UTC
Investigating - Customers may be experiencing an issue where certain modules in the NA3 and SBNA3 data centers are performing slower than expected. The BlackLine team is currently investigating this issue. We will provide regular updates on this page until the matter is resolved.
Jul 8, 18:54 UTC
Resolved - This incident has been resolved.
Jul 14, 11:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 17:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 15:53 UTC
Investigating - Component(s) affected: Cash Application — Customer file loading

Status: Investigating (update to Identified → Monitoring → Resolved as it progresses)

Impact: Minor / Degraded performance — no loss of payment processing


We are currently investigating a potential issue that may affect the loading of customer files.
Customer impact is minimal. Cash Application continues to operate normally — payment files and records will still load and process as expected. During this period, some customer records may be populated with skeletal (partial) customer information.
This is self-correcting: when the next customer file is received and re-processed, the complete customer data will be loaded automatically. No action is required on your part, and no payment or allocation data is lost.

We will provide further updates as our investigation progresses.

Jul 13, 12:47 UTC
Jul 13, 2026
Jul 12, 2026
Completed - The scheduled maintenance has been completed.
Jul 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 05:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant Platform Upgrade: 2026-July-12 Release (3.25.0.2) to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Jul 10, 09:01 UTC
Jul 11, 2026
Completed - The scheduled maintenance has been completed.
Jul 11, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 22:56 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 15:29 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 22:25 UTC
Scheduled - Updated Maintenance Schedule:
Please note that the timing for this previously announced maintenance has been adjusted to accommodate better execution.

On Saturday, July 11, from 12:00 PM to 2:00 PM PDT (previously scheduled for 8:00 AM to 10:00 AM PDT), we will perform a platform resilience migration, during which FTP access and file imports will be temporarily unavailable in both Production and Sandbox environments.

Maintaining uptime and availability is of the utmost importance to BlackLine, and we strive to provide as much notice as possible. From time to time, it may be necessary to perform critical maintenance to continue to provide the availability and uptime our customers expect. We appreciate your patience and understanding during this maintenance.

Jun 24, 20:38 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 07:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:30 UTC
Scheduled - BlackLine's 2026-Jul Deployment (7.50.2) will be deployed to Sandbox environments beginning at the following times:

Friday, 10 Jul at 3:30 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Apr 13, 19:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 07:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 11, 20:41 UTC
Scheduled - BlackLine's 2026-Jul Deployment (7.50.2) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 10 Jul at 6:00 pm

AEST: Saturday, 11 Jul at 4:00 am

For SBEU3 and SBAPAC environments, please see UTC or AEDT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Apr 13, 18:58 UTC
Completed - Release activities have been completed.

Regards,
IC Apps Team

Jul 11, 00:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:30 UTC
Scheduled - Reason: Monthly Sandbox Release for below Intercompany non-ICH applications.

1. ICNT
2. ICNTA

Implementation window: Jul 10, 3.30 - 8.30PM PST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team

Jul 2, 14:42 UTC
Jul 10, 2026
Jul 9, 2026
Completed - The scheduled maintenance has been completed.
Jul 9, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 UTC
Scheduled - BlackLine will be performing scheduled maintenance to enhance our identity management infrastructure for the KSA (Middle East) region. This update enables improved monitoring of user lifecycle events between our identity provider and internal services.

This is a backend configuration change with no expected service disruption or downtime. No customer action is required.

In the unlikely event of any issues during this maintenance window, our team has a tested rollback procedure in place to restore normal operation promptly.

Jul 7, 20:19 UTC
Completed - The scheduled maintenance has been completed.
Jul 9, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 UTC
Scheduled - Jobs submitted at the start of the release window will be held in the queue until the release has completed.
Jul 9, 05:22 UTC
Jul 8, 2026
Completed - The scheduled maintenance has been completed.
Jul 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 UTC
Scheduled - BlackLine will be performing scheduled maintenance to enhance our identity management infrastructure for the KSA (Middle East) region. This update enables improved monitoring of user lifecycle events between our identity provider and internal services.

This is a backend configuration change with no expected service disruption or downtime. No customer action is required.

In the unlikely event of any issues during this maintenance window, our team has a tested rollback procedure in place to restore normal operation promptly.

Jul 7, 21:51 UTC
Jul 7, 2026

No incidents reported.