In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 18:00 UTC
Scheduled - BlackLine's 2024-Aug Release (7.43.0) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 26 July at 18:00

PT: Friday, July 26 at 3:30 pm

AEST: Saturday, 27 July at 8:30 am


For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Jul 26, 2024 18:00 - Jul 27, 2024 10:30 UTC

About This Site

This status page provides visibility into the availability of BlackLine Sandbox and Production instances for all regions. For detailed information on these events, you can use the “Scheduled Maintenance” tab. Please subscribe to receive real-time updates on releases, maintenance, and more via email, SMS, or Slack.

To see an overview of our planned releases, updates, and maintenance for the year, please review our 2024 Release Calendar: https://www.blackline.com/assets/docs/uploads/blackline-release-calendar-2024.pdf

Times and dates that are not already posted to Trust BlackLine are subject to change.

Financial Close - Production Operational
90 days ago
99.17 % uptime
Today
PROD US2 Operational
90 days ago
99.17 % uptime
Today
PROD EU1 Operational
90 days ago
98.98 % uptime
Today
PROD NA3 Operational
90 days ago
98.18 % uptime
Today
PROD US3 Operational
90 days ago
100.0 % uptime
Today
PROD EU3 Operational
90 days ago
98.8 % uptime
Today
PROD AP1 Operational
90 days ago
99.97 % uptime
Today
Financial Close - Sandbox Under Maintenance
90 days ago
98.76 % uptime
Today
SB US2 Under Maintenance
90 days ago
99.4 % uptime
Today
SB EU1 Under Maintenance
90 days ago
98.38 % uptime
Today
SB NA3 Under Maintenance
90 days ago
98.14 % uptime
Today
SB US3 Under Maintenance
90 days ago
100.0 % uptime
Today
SB EU3 Under Maintenance
90 days ago
98.38 % uptime
Today
SB AP1 Operational
90 days ago
97.53 % uptime
Today
Invoice-to-Cash - Production Operational
90 days ago
99.93 % uptime
Today
US Operational
90 days ago
99.89 % uptime
Today
EU Operational
90 days ago
99.89 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Invoice-to-Cash - Sandbox Operational
90 days ago
99.91 % uptime
Today
US Operational
90 days ago
99.91 % uptime
Today
EU Operational
90 days ago
99.91 % uptime
Today
AU Operational
90 days ago
99.82 % uptime
Today
Intercompany - Production Operational
90 days ago
99.94 % uptime
Today
US Operational
90 days ago
99.94 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Intercompany - Sandbox Operational
90 days ago
99.89 % uptime
Today
US Operational
90 days ago
99.89 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance: July 20, 2024 Jul 20, 2024 15:00 - Jul 21, 2024 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 2024 - 14:14 UTC
Update - The global outage related to CrowdStrike, has impacted the previously scheduled maintenance. This Maintenance has been postponed. We will not be undergoing scheduled maintenance during this time.
Jul 20, 2024 - 14:13 UTC
Update - The global outage related to CrowdStrike, has impacted the previously scheduled maintenance. This Maintenance has been postponed. We will not be undergoing scheduled maintenance during this time.
Jul 20, 2024 - 14:12 UTC
Update - The global outage related to CrowdStrike, has impacted the previously scheduled maintenance. This Maintenance has been postponed. We will not be undergoing scheduled maintenance during this time.
Jul 20, 2024 - 14:01 UTC
Scheduled - The global outage related to CrowdStrike, has impacted the previously scheduled maintenance. This Maintenance has now been postponed.

BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Mar 07, 2024 - 17:45 UTC
BlackLine Critical Maintenance: July 20, 2024 Jul 20, 2024 15:00 - Jul 21, 2024 03:00 UTC
Update - The global outage related to CrowdStrike, has impacted the previously scheduled maintenance. This Maintenance has been postponed.
Jul 20, 2024 - 12:30 UTC
Scheduled - The global outage related to CrowdStrike, has impacted the previously scheduled maintenance. This Maintenance has been postponed.

BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Jul 18, 2024 - 02:54 UTC
BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2024-July-28 Release 2.76.0.0 release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jul 26, 2024 - 10:08 UTC
Maintenance: August 3, 2024 Aug 3, 2024 15:00 - Aug 4, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:49 UTC
BlackLine Quarterly Release: 2024-Aug Release (7.43.0) Aug 7, 2024 18:00 - Aug 8, 2024 10:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 23, 2024 - 17:39 UTC
Scheduled - BlackLine's 2024-Aug Release (7.43.0) will be deployed to Sandbox environments beginning at the following times:

UTC: Wednesday, 7 Aug at 18:00

PT: Wednesday, August 7 at 3:30 pm

AEST: Thursday, 8 August at 8:30 am


For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Aug 07, 2024 - 18:00 UTC
BlackLine Quarterly Release: 2024-Aug Release (7.43.0) Aug 16, 2024 20:00 - Aug 17, 2024 12:00 UTC
BlackLine's 2024-Aug Release (7.43.0) will be deployed to Production environments beginning at the following times:

UTC: Friday, 16 August at 20:00

PT: Friday, August 16 at 5:00 pm

AEST: Saturday, 17 August at 10:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on May 23, 2024 - 17:30 UTC
Maintenance: August 17, 2024 Aug 17, 2024 15:00 - Aug 18, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:51 UTC
BlackLine Release Update: 2024-Aug Release (7.43.1) Sep 13, 2024 18:00 - Sep 14, 2024 10:30 UTC
BlackLine will release an update for the 2024-Aug Release (7.43.1) to Sandbox environments beginning at the following times:

UTC: Friday, 13 September at 18:00

PT: Friday, September 13 at 3:30 pm

AEST: Saturday, 14 September at 8:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on May 23, 2024 - 17:04 UTC
Maintenance: September 14, 2024 Sep 14, 2024 15:00 - Sep 15, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:52 UTC
BlackLine Release Update: 2024-Aug Release (7.43.1) Sep 20, 2024 20:00 - Sep 21, 2024 12:00 UTC
BlackLine will release an update for the 2024-Aug Release (7.43.1) to Production environments beginning at the following times:

UTC: Friday, 20 September at 20:00

PT: Friday, September 20 at 5:00 pm

AEST: Saturday, 21 September at 10:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on May 23, 2024 - 17:06 UTC
Maintenance: September 21, 2024 Sep 21, 2024 15:00 - Sep 22, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:52 UTC
BlackLine Quarterly Release: 2024-Oct Release (7.44.0) Sep 27, 2024 18:00 - Sep 28, 2024 10:30 UTC
BlackLine's 2024-Oct Release (7.44.0) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 27 September at 18:00

PT: Friday, September 27 at 3:30 pm

AEST: Saturday, 28 September at 8:30 am


For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on May 23, 2024 - 17:34 UTC
Maintenance: October 5, 2024 Oct 5, 2024 15:00 - Oct 6, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:53 UTC
BlackLine Quarterly Release: 2024-Oct Release (7.44.0) Oct 9, 2024 18:00 - Oct 10, 2024 10:30 UTC
BlackLine's 2024-Oct Release (7.44.0) will be deployed to Sandbox environments beginning at the following times:

UTC: Wednesday, 9 October at 18:00

PT: Wednesday, October 9 at 3:30 pm

AEDT: Thursday, 10 October at 9:30 am


For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on May 23, 2024 - 17:38 UTC
BlackLine Quarterly Release: 2024-Oct Release (7.44.0) Oct 18, 2024 20:00 - Oct 19, 2024 12:00 UTC
BlackLine's 2024-Oct Release (7.44.0) will be deployed to Production environments beginning at the following times:

UTC: Friday, 18 October at 20:00

PT: Friday, October 18 at 5:00 pm

AEDT: Saturday, 19 October at 11:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on May 23, 2024 - 17:46 UTC
Maintenance: October 19, 2024 Oct 19, 2024 15:00 - Oct 20, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:54 UTC
Maintenance: November 2, 2024 Nov 2, 2024 15:00 - Nov 3, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:55 UTC
BlackLine Release Update: 2024-Oct Release (7.44.1) Nov 8, 2024 19:00 - Nov 9, 2024 11:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 23, 2024 - 17:20 UTC
Scheduled - BlackLine will release an update for the 2024-Oct Release (7.44.1) to Sandbox environments beginning at the following times:

UTC: Friday, 8 November at 19:00

PT: Friday, November 8 at 3:30 pm

AEDT: Saturday, 9 November at 10:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Nov 08, 2024 - 19:00 UTC
BlackLine Release Update: 2024-Oct Release (7.44.1) Nov 15, 2024 21:00 - Nov 16, 2024 13:00 UTC
BlackLine will release an update for the 2024-Oct Release (7.44.1) to Production environments beginning at the following times:

UTC: Friday, 15 November at 21:00

PT: Friday, 15 November at 5:00 pm

AEDT: Saturday, 16 November at 12:00 pm

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on May 23, 2024 - 17:19 UTC
Maintenance: November 16, 2024 Nov 16, 2024 16:00 - Nov 17, 2024 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:56 UTC
Maintenance: December 7, 2024 Dec 7, 2024 16:00 - Dec 8, 2024 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:56 UTC
Maintenance: December 21, 2024 Dec 21, 2024 16:00 - Dec 22, 2024 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:57 UTC
Web Requests
Fetching
Response Time
Fetching
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Completed - The scheduled maintenance has been postponed and the future date will be communicated once it has been determined.
Jul 26, 13:05 UTC
Update - This maintenance has been postponed
Jul 19, 21:26 UTC
Update - The global outage related to CrowdStrike, has impacted the 2024-May Update (7.42.2) previously scheduled to release today to production. This Update has been postponed and will now be included in the next production release for 2024-Aug (7.43.0), scheduled for August 16th, 2024.
Jul 19, 21:23 UTC
Update - The global outage related to CrowdStrike, has impacted the 2024-May Update (7.42.2) previously scheduled to release today to production. This Update has been postponed and will now be included in the next production release for 2024-Aug (7.43.0), scheduled for August 16th, 2024.
Jul 19, 21:14 UTC
Update - The global outage related to CrowdStrike, has impacted the 2024-May Update (7.42.2) previously scheduled to release today to production. This Update has been postponed and will now be included in the next production release for 2024-Aug (7.43.0), scheduled for August 16th, 2024.
Jul 19, 18:33 UTC
Scheduled - POSTPONED due to global Falcon Content Update for Windows Hosts outage and recovery efforts. The global outage related to CrowdStrike, has impacted the 2024-May Update (7.42.2) previously scheduled to release today to production. This Update has been postponed and will now be included in the next production release for 2024-Aug (7.43.0), scheduled for August 16th, 2024.

BlackLine was previously scheduled to release an update for the 2024-May Release (7.42.2) to Production environments beginning at the following times:

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

May 23, 16:58 UTC
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Resolved - All environments are restored to pre-event status. Thank you for your patience and understanding.
Jul 20, 22:54 UTC
Update - BlackLine GCP Production and Sandbox environments for both US and EU have been restored.

The BlackLine US2 and AMS Production environments are now fully operational.

The BlackLine US2 Sandbox environment is also fully restored. There may still be isolated instances of functionality that are not operational for the EU Sandbox.

All core systems should now be available. We are working to ensure full redundancy across all services.

Jul 20, 20:08 UTC
Update - BlackLine GCP Production and Sandbox environments for both US and EU have been restored.

The BlackLine US2 and AMS Production environments are now fully operational.

The BlackLine US2 Sandbox environment is 99% restored. There may be isolated instances of functionality that is not operational. We are working to complete these restorations.

All core systems should now be available. We are working to ensure full redundancy across all services.

Jul 20, 18:01 UTC
Update - We are continuing to work on a fix for this issue.
Jul 20, 17:37 UTC
Update - BlackLine GCP Production and Sandbox environments for both US and EU have been restored.

The BlackLine US2 and AMS Production environments are now fully operational.

The BlackLine US2 Sandbox environment is 99% restored. There may be isolated instances of functionality that is not operational. We are working to complete these restorations.

Jul 20, 17:29 UTC
Update - Saturday Morning Update:

The BlackLine US2 and AMS Production environments are now fully operational. There are still very isolated pieces of functionality that may not be fully operational, and we are working to resolve those issues.

GCP Environments are 95% operational. Users should be able to log in and utilize the majority of functions. Sandbox environments are 90% or more, and we are making progress this morning.

Jul 20, 15:00 UTC
Update - The BlackLine US2 and AMS Production environments are now fully operational.

The BlackLine US2 Sandbox environment is 95% restored. However, some services are still non-operational, and we are working to make them operational.

We are actively working through the GCP environments; however, we do not have a completion estimate.

Jul 20, 02:24 UTC
Update - The BlackLine US2 Production environment is now fully operational.

The BlackLine US2 Sandbox environment is 95% restored. However, some services are still non-operational, and we are working to make them operational.

AMS environments are approximately 80% restored, with some services impacted.

We are actively working through the GCP environments; however, we do not have a completion estimate.

Jul 19, 23:40 UTC
Update - BlackLine’s US2 environments are now at 95% restored. However, some services, such as Account Analysis, Excel Imports, and Journal services, are still non-operational. We are working to get those services operational.

AMS environments are approximately 80% restored, with some services impacted.

We are actively working through the GCP environments; however, we do not have a completion estimate.

Jul 19, 21:50 UTC
Update - BlackLine’s US2 environments are about 90% restored. However, some services, such as Account Analysis, Excel Imports, and Journal services, are still non-operational. We are working to get those services operational.

AMS environments are approximately 80% restored, with some services impacted.

We are actively working through the GCP environments; however, we do not have a completion estimate.

Jul 19, 19:59 UTC
Update - BlackLine is utilizing all available resources to restore services to our customers in the wake of the global issue that surfaced last night. While the root cause has been fully understood, we appreciate your patience as BlackLine personnel must manually confirm each affected server, which is a complicated effort. Please be aware that there is no issue with BlackLine software; all data is fully secure, and we are working at top priority to provide complete functionality as quickly and safely as possible.

On a related note, please be advised that all scheduled BlackLine release and update activities for this weekend have been postponed.

Jul 19, 17:45 UTC
Update - US2 PROD+SB clients may be able to log in however not all services are online and can affect imports, job processes, reporting, etc. BlackLine engineers are currently triaging and working to restore service.
Jul 19, 12:38 UTC
Update - We are continuing to work on a fix for this issue.
Jul 19, 11:53 UTC
Update - BlackLine engineers are currently triaging and working to restore service.
Jul 19, 08:20 UTC
Update - BlackLine has identified an issue with our anti-malware software impacting Windows systems. The team is currently triaging and working to restore service.
Jul 19, 07:33 UTC
Identified - BlackLine has identified an issue with our anti-malware software impacting Windows systems. The team is currently triaging and working to restore service.
Jul 19, 06:55 UTC
Update - Due to a larger outage across the internet some customers may experience issues with connectivity to BlackLine. We are monitoring and will continue to work with providers to address connectivity.
Jul 19, 06:28 UTC
Investigating - Customers may be experiencing an issue where BlackLine Production instances are unavailable. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Jul 19, 06:06 UTC
Jul 19, 2024
Completed - Release activities have been completed. Below applications were successfully deployed to production:

1. ICNT
2. ICNTA Paymaster
3. ICNTA Rules Engine
4. IC Reports

Regards,
IC Apps Team

Jul 19, 04:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 UTC
Scheduled - Reason

Scheduled monthly release for the below IFM applications:

1. ICNT
2. ICNTA Paymaster
3. ICNTA Rules Engine
4. IC Reports

Implementation window: July 18, 5PM to 11PM EST

Impact:

Screens and processes might not be available during the implementation windows.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams

Regards,
IC Apps Team

Jul 3, 14:57 UTC
Jul 18, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Jul 18, 22:03 UTC
Monitoring - BlackLine has deployed a fix for the SFTP incident. You should be able to resume normal activities. We will continue monitoring the situation to ensure no additional issues.
Feb 19, 19:19 UTC
Update - Customers may be experiencing an issue where SFTP in Production EU1 is experiencing intermittent connectivity issues. BlackLine will be updating the server configuration beginning at 11:00 am PT and expecting a downtime of approximately 30 minutes. We will provide regular updates on this page until the issue is resolved.
Feb 19, 18:53 UTC
Investigating - Customers may be experiencing an issue where SFTP in Production EU1 is experiencing intermittent connectivity issues. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Feb 19, 18:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 18:07 UTC
Identified - The issue has been identified, and a fix is being implemented.
Feb 14, 18:06 UTC
Investigating - Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Feb 14, 16:57 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.
Dec 26, 19:01 UTC
Investigating - Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Dec 26, 18:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 25, 10:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 25, 10:42 UTC
Investigating - Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Dec 25, 10:18 UTC
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Jul 18, 22:03 UTC
Monitoring - BlackLine has deployed a fix for the Account Mapping Incident. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
May 22, 08:21 UTC
Identified - BlackLine teams have identified the cause and are developing a fix for the issue.
May 21, 20:40 UTC
Update - We are continuing to investigate this issue.
May 21, 17:18 UTC
Investigating - Customers may be experiencing an issue where account mapping may affect decertification.
BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

May 21, 16:58 UTC
Jul 17, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Jul 17, 20:32 UTC
Monitoring - After deploying a fix for the Login Issue to client Sites, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Jul 17, 17:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 15:33 UTC
Investigating - Customers may be experiencing an issue where Login Issue to client Sites. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Jul 17, 14:08 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Completed - The scheduled maintenance has been completed.
Jul 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2024-07-14, (2.75.0.0) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Jul 9, 07:49 UTC
Completed - The scheduled maintenance has been completed.
Jul 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 15:00 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Mar 7, 17:40 UTC
Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 05:44 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 13, 03:21 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 13, 02:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 23, 17:00 UTC
Scheduled - BlackLine will release an update for the 2024-May Release (7.42.2) to Sandbox environments beginning at the following times:

UTC: Friday, 12 July at 18:00

PT: Friday, July 12 at 3:30 pm

AEST: Saturday, 13 July at 8:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Jul 12, 18:00 UTC