Monitoring - BlackLine is aware of an issue impacting some customers using the NetSuite Connector, causing import jobs to fail since approximately 08/04/2026 .
Our investigation indicates this issue does not originate within the BlackLine platform but is related to a known issue with the NetSuite ERP.
A workaround is available that resolves this issue. If your NetSuite interface jobs are failing, please contact BlackLine Support by submitting a case. Our teams will provide you with the necessary instructions to restore functionality.
We will continue to monitor the situation and provide further updates as they become available.
Thank you for your patience and understanding.

Aug 06, 2026 - 18:58 UTC

About This Site

This status page provides visibility into the availability of BlackLine Sandbox and Production instances for all regions. For detailed information on these events, you can use the β€œScheduled Maintenance” tab. Please subscribe to receive real-time updates on releases, maintenance, and more via email, SMS, or Slack.

To see an overview of our planned releases, updates, and maintenance for the year, please review our 2026 Release Calendar: https://www.blackline.com/assets/docs/uploads/blackline-release-calendars-2026.pdf

Times and dates that are not already posted to Trust BlackLine are subject to change.

Financial Close - Production Operational
90 days ago
99.9 % uptime
Today
PROD US2 Operational
90 days ago
100.0 % uptime
Today
PROD NA3 Operational
90 days ago
99.57 % uptime
Today
PROD EU3 Operational
90 days ago
99.99 % uptime
Today
PROD AP1 Operational
90 days ago
99.99 % uptime
Today
PROD ME2 Operational
90 days ago
99.99 % uptime
Today
Financial Close - Sandbox Operational
90 days ago
99.92 % uptime
Today
SB US2 Operational
90 days ago
99.99 % uptime
Today
SB NA3 Operational
90 days ago
99.65 % uptime
Today
SB EU3 Operational
90 days ago
99.98 % uptime
Today
SB AP1 Operational
90 days ago
99.98 % uptime
Today
SB ME2 Operational
90 days ago
99.98 % uptime
Today
Invoice-to-Cash - Production Operational
90 days ago
99.92 % uptime
Today
US Operational
90 days ago
99.92 % uptime
Today
EU Operational
90 days ago
99.92 % uptime
Today
AU Operational
90 days ago
99.92 % uptime
Today
ME Operational
90 days ago
99.92 % uptime
Today
Invoice-to-Cash - Sandbox Operational
90 days ago
99.92 % uptime
Today
US Operational
90 days ago
99.92 % uptime
Today
EU Operational
90 days ago
99.92 % uptime
Today
AU Operational
90 days ago
99.92 % uptime
Today
ME Operational
90 days ago
99.92 % uptime
Today
Intercompany - Production Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
ME Operational
90 days ago
100.0 % uptime
Today
Intercompany - Sandbox Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
ME Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Intercompany Solutions - non-ICH - Prod Release (US) (7.51.0.1) Aug 11, 2026 00:00-03:00 UTC

Reason: Production Release for below Intercompany non-ICH applications.

1. ICNT
2. ICNTA

Implementation window: Aug 10, 5 - 8PM PST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team

Posted on Aug 06, 2026 - 15:07 UTC

BlackLine Production Maintenance: August 14, 2026 (EU, APAC, KSA) Aug 14, 2026 20:00 - Aug 15, 2026 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:01 UTC
Scheduled - BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 00:07 UTC

BlackLine Production Maintenance: August 14, 2026 (US) Aug 15, 2026 00:00-12:00 UTC

BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 00:07 UTC

BlackLine FCM 2nd Sandbox Release(EU, APAC & KSA): 2026-Aug Release (7.51.0) Aug 18, 2026 18:00 - Aug 19, 2026 06:00 UTC

BlackLine's 2026-Aug Release (7.51.0) will be deployed to Sandbox environments beginning at the following times:

UTC: Tuesday, 18 August at 6:00 pm

AEST: Wednesday, 19 August at 4:00 am

For SBEU3, SBAPAC and SBKSA environments, please see UTC or AEDT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jul 24, 2026 - 05:16 UTC

BlackLine FCM 2nd Sandbox Release(NA3): 2026-Aug Release (7.51.0) Aug 19, 2026 00:00-12:00 UTC

BlackLine's 2026-Aug Release (7.51.0) will be deployed to Sandbox environments beginning at the following times:

Tuesday, 18 August at 5:00 PM PST

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jul 24, 2026 - 05:07 UTC

BlackLine FCM Production(EU, APAC & KSA): 2026-Aug Release (7.51.0) Aug 21, 2026 20:00 - Aug 22, 2026 12:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 11, 2026 - 20:42 UTC
Scheduled - BlackLine's 2026-Aug Release (7.51.0) will be deployed to Production environments beginning at the following times:

UTC: Friday, Aug 21 at 8:00 pm

AEST: Saturday, Aug 22 at 6:00 am

For EU3 and APAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Apr 13, 2026 - 19:27 UTC

Intercompany Solutions - non-ICH - Prod Release (US) (7.51.0) Aug 22, 2026 00:00-05:00 UTC

Reason: Monthly Production Release for below Intercompany non-ICH applications.

1. ICNT
2. ICNTA

Implementation window: Aug 21, 5 - 10PM PST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team

Posted on Aug 03, 2026 - 17:43 UTC

BlackLine FCM Production(NA3): 2026-Aug Release (7.51.0) Aug 22, 2026 00:00-12:30 UTC

BlackLine's 2026-Aug Release(7.51.0) will be deployed to Production environments beginning at the following times:

Friday, 21 Aug at 5:00 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Apr 13, 2026 - 19:32 UTC

BlackLine FCM Sandbox Release(EU, APAC & KSA): 2026-Sep Deployment (7.51.1) Sep 4, 2026 18:00 - Sep 5, 2026 12:30 UTC

BlackLine's 2026-Sep Deployment (7.51.1) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 4 Sep at 6:00 pm

AEST: Saturday, 5 Sep at 4:00 am

For SBEU3 and SBAPAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 19:41 UTC

BlackLine FCM Sandbox Release(NA3): 2026-Sep Deployment (7.51.1) Sep 4, 2026 22:30 - Sep 5, 2026 12:30 UTC

BlackLine's 2026-Sep Deployment (7.51.1) will be deployed to Sandbox environments beginning at the following times:

Friday, 4 Sep at 3:30 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 19:41 UTC

BlackLine FCM Production Release(EU, APAC & KSA): 2026-Sep Deployment (7.51.1) Sep 18, 2026 20:00 - Sep 19, 2026 12:30 UTC

BlackLine's 2026-Sep Deployment (7.51.1) will be deployed to Production environments beginning at the following times:

UTC: Friday, Sep 18 at 8:00 pm

AEST: Saturday, Sep 19 at 6:00 am

For EU3 and APAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 20:07 UTC

BlackLine Sandbox Maintenance: September 18, 2026 (EU, APAC, KSA) Sep 18, 2026 20:00 - Sep 19, 2026 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:02 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 00:41 UTC

BlackLine FCM Production Release(NA3): 2026-Sep Deployment (7.51.1) Sep 19, 2026 00:00-12:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 03, 2026 - 20:04 UTC
Scheduled - BlackLine's 2026-Sep Deployment (7.51.1) will be deployed to Production environments beginning at the following times:

Friday, 18 Sep at 5:00 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Jun 24, 2026 - 20:07 UTC

BlackLine Sandbox Maintenance: September 18, 2026 (US) Sep 19, 2026 00:00-12:00 UTC

BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 00:39 UTC

BlackLine FCM Sandbox Release(EU, APAC & KSA): 2026-Oct Release (7.52.0) Oct 2, 2026 18:00 - Oct 3, 2026 12:30 UTC

BlackLine's 2026-Oct Release (7.52.0) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 2 Oct at 6:00 pm

AEST: Saturday, 3 Oct at 4:00 am

For SBEU3 and SBAPAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 19:48 UTC

BlackLine FCM Sandbox Release(NA3): 2026-Oct Release (7.52.0) Oct 2, 2026 22:30 - Oct 3, 2026 12:30 UTC

BlackLine's 2026-Oct Release (7.52.0) will be deployed to Sandbox environments beginning at the following times:

Friday, 2 Oct at 3:30 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 19:54 UTC

BlackLine FCM Production Release(EU, APAC & KSA): 2026-Oct Release (7.52.0) Oct 16, 2026 20:00 - Oct 17, 2026 12:30 UTC

BlackLine's 2026-Oct Release (7.52.0) will be deployed to Production environments beginning at the following times:

UTC: Friday, Oct 16 at 8:00 pm

AEDT: Saturday, Oct 17 at 7:00 am

For EU3 and APAC environments, please see UTC or AEDT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 20:21 UTC

BlackLine FCM Production Release(NA3): 2026-Oct Release (7.52.0) Oct 17, 2026 00:00-14:00 UTC

BlackLine's 2026-Oct Release (7.52.0) will be deployed to Production environments beginning at the following times:

Friday, 16 Oct at 5:00 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jun 24, 2026 - 20:22 UTC

BlackLine Production Maintenance: October 23, 2026 (EU, APAC, KSA) Oct 23, 2026 20:00 - Oct 24, 2026 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:03 UTC
Scheduled - BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 00:11 UTC

BlackLine Production Maintenance: October 23, 2026 (US) Oct 24, 2026 00:00-12:00 UTC

BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 00:12 UTC

BlackLine FCM Sandbox Release(EU, APAC & KSA): 2026-Nov Deployment (7.52.1) Oct 29, 2026 18:00 - Oct 30, 2026 12:30 UTC

BlackLine's 2026-Nov Deployment (7.52.1) will be deployed to Sandbox environments beginning at the following times:

UTC: Thursday, 29 Oct at 6:00 pm

AEDT: Friday, 30 Oct at 5:00 am

For SBEU3 and SBAPAC environments, please see UTC or AEDT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Aug 03, 2026 - 18:33 UTC

BlackLine FCM Sandbox Release(NA3): 2026-Nov Deployment (7.52.1) Oct 29, 2026 22:30 - Oct 30, 2026 12:30 UTC

BlackLine's 2026-Nov Deployment (7.52.1) will be deployed to Sandbox environments beginning at the following times:

Thursday, 29 Oct at 3:30 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Aug 03, 2026 - 18:38 UTC

BlackLine FCM Production Release(EU, APAC & KSA): 2026-Nov Deployment (7.52.1) Nov 13, 2026 21:00 - Nov 14, 2026 13:30 UTC

BlackLine's 2026-Nov Deployment (7.52.1) will be deployed to Production environments beginning at the following times:

UTC: Friday, Nov 13 at 9:00 pm

AEDT: Saturday, Nov 14 at 8:00 am

For EU3 and APAC environments, please see UTC or AEDT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Aug 03, 2026 - 18:47 UTC

BlackLine Sandbox Maintenance: November 13, 2026 (EU, APAC, KSA) Nov 13, 2026 21:00 - Nov 14, 2026 09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:03 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 01:08 UTC

BlackLine FCM Production Release(NA3): 2026-Nov Deployment (7.52.1) Nov 14, 2026 01:00-15:00 UTC

BlackLine's 2026-Nov Deployment (7.52.1) will be deployed to Production environments beginning at the following times:

Friday, 13 Nov at 5:00 PM PST

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Aug 03, 2026 - 18:52 UTC

BlackLine Sandbox Maintenance: November 13, 2026 (US) Nov 14, 2026 01:00-13:00 UTC

BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 01:01 UTC

BlackLine Production Maintenance: December 18, 2026 (EU, APAC, KSA) Dec 18, 2026 20:00 - Dec 19, 2026 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 21, 2026 - 16:03 UTC
Scheduled - BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Dec 17, 2025 - 00:13 UTC

BlackLine Production Maintenance: December 18, 2026 (US) Dec 19, 2026 00:00-12:00 UTC

BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Dec 17, 2025 - 00:13 UTC

Aug 10, 2026

No incidents reported today.

Aug 9, 2026

Completed - The scheduled maintenance has been completed.
Aug 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 7, 05:51 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2026-August-9th Release (3.27.0.0) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Aug 6, 14:11 UTC

Aug 8, 2026

Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Aug 8, 16:35 UTC
Update - BlackLine continues to actively monitor the NA3 and SBNA3 environment as our teams complete the remaining stabilization activities. Our engineers are fully engaged and closely monitoring system performance to ensure the environment remains stable and reliable.
Aug 8, 03:50 UTC
Update - Blackline is actively managing a storage synchronization matter on the NA3 environment. Please be assured that our engineers are working diligently into the evening to stabilize the services. We will continue to monitor the progress until the issue is resolved.
Aug 8, 02:25 UTC
Update - Stabilization across all NA3 environments is progressing. Our teams remain actively engaged and are closely monitoring system performance to ensure the environments continue operating reliably. While intermittent performance fluctuations may still occur during this stabilization period, the overall environment continues to trend positively.
Aug 8, 01:00 UTC
Update - BlackLine teams remain actively engaged in monitoring the Production NA3 environment and the ongoing recovery activities.

The environment continues to stabilize following the earlier performance degradation. Our teams are closely tracking system health and responding as needed to maintain service reliability.

Aug 7, 23:00 UTC
Update - BlackLine continues to actively monitor the Production NA3 environment following the reported performance degradation.

We are continuing to closely monitor the environments as they stabilize. While intermittent performance issues may occur during this stabilization period, our teams are actively engaged and will continue taking the necessary actions to ensure a stable and reliable environment.

Aug 7, 21:15 UTC
Monitoring - At 10:00 AM PST, a small subset of customers may have experienced slowness within the Production NA3 environment. BlackLine has restarted services on NA3 and SBNA3 environments. Users should be able to resume normal activities as services come back online. There may be intermittent issues as the environment stabilizes.
Aug 7, 19:50 UTC
Completed - The scheduled maintenance has been completed.
Aug 8, 06:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 22:30 UTC
Scheduled - BlackLine's 2026-Aug Release (7.51.0) will be deployed to Sandbox environments beginning at the following times:

Friday, 7 Aug at 3:30 PM PDT

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Apr 13, 19:23 UTC
Completed - The scheduled maintenance has been completed.
Aug 8, 05:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 11, 20:42 UTC
Scheduled - BlackLine's 2026-Aug Release (7.51.0) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 7 Aug at 6:00 pm

AEST: Saturday, 8 Aug at 4:00 am

For SBEU3 and SBAPAC environments, please see UTC or AEST times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Apr 13, 19:20 UTC
Completed - The scheduled maintenance has been completed.
Aug 8, 01:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 22:31 UTC
Scheduled - Reason: Monthly Sandbox Release for below Intercompany non-ICH applications.

1. ICNT
2. ICNTA

Implementation window: Aug 7, 3.30 - 8.30PM PST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team

Aug 3, 17:33 UTC

Aug 7, 2026

Unresolved incident: Netsuite Connector customer connectivity issue.

Aug 6, 2026

Aug 5, 2026

Completed - The scheduled maintenance has been completed.
Aug 5, 16:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:52 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 4, 12:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 4, 12:07 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 4, 09:58 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2026-August-5th Release (3.27.0.0) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Aug 3, 09:54 UTC

Aug 4, 2026

Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Aug 4, 11:58 UTC
Update - We have implemented the mitigation steps, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Aug 4, 09:47 UTC
Monitoring - BlackLine has updated and restarted services. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues.
Aug 3, 19:02 UTC
Identified - A subset of customers may be experiencing an issue where performance is degraded on the NA3 & SBNA3 (Production & Sandbox) applications. BlackLine teams are working to update and restart services. We will provide regular updates until the issue is resolved.
Aug 3, 17:35 UTC

Aug 3, 2026

Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Aug 3, 13:05 UTC
Monitoring - Normal performance has been restored across the affected environments. We will continue to monitor closely to ensure stability.

Thank you for your patience throughout this issue.

Aug 2, 02:29 UTC
Identified - We are aware that some customers may be experiencing slower-than-normal performance within their environment. Our team has identified the cause and is actively working to rebalance the affected infrastructure to restore normal performance levels.

There is no impact to data integrity or security, and all services remain available. You may experience a brief, momentary interruption as we complete this work.

We will provide an update once normal performance has been fully restored. We apologize for any inconvenience and appreciate your patience.

Aug 2, 02:01 UTC

Aug 2, 2026

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Jul 31, 19:21 UTC
Monitoring - Normal performance has been restored across the affected environments. We will continue to monitor closely to ensure stability.

Thank you for your patience throughout this issue.

Jul 30, 16:18 UTC
Investigating - We are aware that some customers may be experiencing slower-than-normal performance within their environment. Our team has identified the cause and is actively working to rebalance the affected infrastructure to restore normal performance levels.

There is no impact to data integrity or security, and all services remain available. You may experience a brief, momentary interruption as we complete this work.

We will provide an update once normal performance has been fully restored. We apologize for any inconvenience and appreciate your patience.

Jul 30, 15:19 UTC

Jul 30, 2026

Jul 29, 2026

Resolved - This incident has been resolved.
Jul 29, 15:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 29, 13:26 UTC
Investigating - Subject: Planned Maintenance Notification β€” ARM Hotfix 3.26.0.3 β€” No Service Impact Expected

Impacted Service: ARM (Accounts Receivable Management)

Change: Deployment of hotfix release 3.26.0.3, which includes an update to a stored procedure.

Scheduled Window: [29 July 2026, 14:00 – 18::00 UTC]

Customer Impact: None expected. Users will not experience any downtime or interruption to service. There is no impact to ARM or to the I2C AR-Multi Tenant services. No customer action is required.

Why we're telling you: In line with our change management policy, we notify customers of all production changes, including those assessed as no-impact.

During the change: Services remain available throughout. In the unlikely event of an issue, our teams will respond immediately and a follow-up communication will be issued.

Jul 29, 12:50 UTC
Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 00:00 UTC
Scheduled - During the maintenance, users may experience disconnected sessions requiring users to log back into the application, or instances may not be available for a period of 10-15 minutes during the maintenance activities.

Maintaining uptime and availability is of the utmost importance to BlackLine, and we strive to provide as much advance notice as possible. From time to time, critical maintenance is necessary to sustain the system performance, availability, and uptime our customers expect.

We appreciate your patience and understanding as we complete this critical work.

Jul 28, 19:28 UTC

Jul 28, 2026

Completed - The scheduled maintenance has been completed.
Jul 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 00:00 UTC
Scheduled - Reason

Scheduled monthly release for the below apps:

1. ICNT
2. ICNTA

Implementation window: Jul 27, 5 - 10PM PST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team

Jul 27, 17:57 UTC

Jul 27, 2026

No incidents reported.