All Systems Operational

About This Site

This status page provides visibility into the availability and uptime of BlackLine’s Sandbox and Production instances for all regions. Please subscribe to receive real-time updates on releases, maintenance, and more via email, SMS, or Slack.

Our certificates have moved to the BlackLine Community:
- US certificates - https://myblackline.force.com/BlackLineCommunity/s/article/BlackLine-Certificates-US
- EU certificates - https://myblackline.force.com/BlackLineCommunity/s/article/BlackLine-Certificates-EU

Financial Close Management (FCM) - Production Operational
90 days ago
99.7 % uptime
Today
PROD US2 Operational
90 days ago
99.17 % uptime
Today
PROD EU1 Operational
90 days ago
99.68 % uptime
Today
PROD NA3 Operational
90 days ago
99.72 % uptime
Today
PROD US3 Operational
90 days ago
100.0 % uptime
Today
PROD EU3 Operational
90 days ago
99.93 % uptime
Today
Financial Close Management (FCM) - Sandbox Operational
90 days ago
99.22 % uptime
Today
SB US2 Operational
90 days ago
99.16 % uptime
Today
SB EU1 Operational
90 days ago
99.16 % uptime
Today
SB NA3 Operational
90 days ago
99.16 % uptime
Today
SB US3 Operational
90 days ago
99.16 % uptime
Today
SB EU3 Operational
90 days ago
99.47 % uptime
Today
Accounts Receivable Automation (ARA) - Sandpit Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Accounts Receivable Automation (ARA) - Live Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Intercompany Financial Management (IFM) - Production Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Production Maintenance: October 7, 2023 Oct 7, 2023 15:00 - Oct 8, 2023 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Sep 16, 2023 - 15:00 UTC
Maintenance: October 7, 2023 Oct 7, 2023 15:00 - Oct 8, 2023 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Dec 15, 2022 - 13:40 UTC
Quarterly Release: 2023-Oct Release (7.40.0) Sandbox Oct 11, 2023 18:00 - Oct 12, 2023 10:30 UTC
BlackLine's 2023-Oct release (7.40.0) will be deployed to Sandbox environments at the following times during the release window:

AEDT: Thursday, 12 October at 11:00 am – 11:00 pm

UTC: Wednesday, 11 October at 18:00 – Thursday, 12 October at 6:00

PT: Wednesday, October 11 at 3:30 pm – Thursday, October 12 at 3:30 am

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jan 21, 2023 - 00:23 UTC
Maintenance: October 14, 2023 Oct 14, 2023 15:00 - Oct 15, 2023 04:00 UTC
BlackLine will be performing maintenance in Sandbox and Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Sep 16, 2023 - 15:04 UTC
Quarterly Release: 2023-Oct Release (7.40.0) Production Oct 20, 2023 20:00 - Oct 21, 2023 12:00 UTC
BlackLine's 2023-Oct release (7.40.0) will be deployed to Production environments at the following times during the release window:

AEDT: Saturday, 21 October at 11:00 am – 11:00 pm.

UTC: Friday, 20 October at 18:00 – Saturday, 21 October at 6:00

PT: Friday, October 20 at 5:00 pm – Saturday, October 21 at 5:00 am

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jan 21, 2023 - 00:25 UTC
Maintenance: October 21, 2023 Oct 21, 2023 15:00 - Oct 22, 2023 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Dec 15, 2022 - 13:40 UTC
Sandbox Maintenance: October 21, 2023 Oct 21, 2023 15:00 - Oct 22, 2023 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Sep 16, 2023 - 16:04 UTC
Production Maintenance: November 4, 2023 Nov 4, 2023 15:00 - Nov 5, 2023 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Sep 16, 2023 - 16:15 UTC
Maintenance: November 4, 2023 Nov 4, 2023 15:00 - Nov 5, 2023 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Dec 15, 2022 - 13:40 UTC
Maintenance: November 11, 2023 Nov 11, 2023 15:00 - Nov 12, 2023 04:00 UTC
BlackLine will be performing maintenance in Sandbox and Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Sep 16, 2023 - 16:19 UTC
Release Update: 2023-Oct Release (7.40.1) Sandbox Nov 13, 2023 19:00 - Nov 14, 2023 11:30 UTC
BlackLine will release an update for the 2023-Oct (7.40.1) release to Sandbox environments at the following times during the release window:

AEDT: Tuesday, 14 November at 10:30 am – 10:30 pm

UTC: Monday, 13 November at 19:00 – Tuesday, 14 November at 7:00

PT: Monday, November 13 at 3:30 pm – Tuesday, November 14 at 3:30 am

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jan 21, 2023 - 00:27 UTC
Release Update: 2023-Oct Release (7.40.1) Production Nov 17, 2023 21:00 - Nov 18, 2023 13:00 UTC
BlackLine will release an update for the 2023-Oct (7.40.1) release to Production environments at the following times during the release window:

AEDT: Saturday, 17 November at 12:00 pm – Sunday, 18 November 12:00 am

UTC: Friday, 17 November at 21:00 – Saturday, 18 November at 9:00

PT: Friday, November 17 at 5:00 pm – Saturday, November 18 at 5:00 am

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Jan 21, 2023 - 00:28 UTC
Sandbox Maintenance: November 18, 2023 Nov 18, 2023 15:00 - Nov 19, 2023 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Sep 16, 2023 - 16:25 UTC
Maintenance: November 18, 2023 Nov 18, 2023 15:00 - Nov 19, 2023 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Dec 15, 2022 - 13:41 UTC
Maintenance: December 2, 2023 Dec 2, 2023 15:00 - Dec 3, 2023 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Dec 15, 2022 - 13:41 UTC
Maintenance: December 16, 2023 Dec 16, 2023 15:00 - Dec 17, 2023 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Posted on Dec 15, 2022 - 13:41 UTC
Web Requests
Fetching
Response Time
Fetching
Past Incidents
Oct 1, 2023
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Oct 1, 10:11 UTC
Identified - Customers may be experiencing an issue where Production and Sandbox instances will be unavailable. BlackLine teams have identified the cause and are developing a fix for the issue.
Oct 1, 09:35 UTC
Update - We are continuing to investigate this issue.
Oct 1, 08:47 UTC
Investigating - Customers may be experiencing an issue where Production and Sandbox instances will be unavailable. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Oct 1, 08:46 UTC
Sep 30, 2023

No incidents reported.

Sep 29, 2023
Completed - The scheduled maintenance has been completed.
Sep 29, 01:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed. Times are subject to change but will be updated before and after maintenance.

Sep 28, 20:37 UTC
Sep 28, 2023
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Sep 28, 16:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 21:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 11:27 UTC
Monitoring - BlackLine has deployed a fix for the FCM issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Sep 23, 05:47 UTC
Update - We are continuing to investigate this issue.
Sep 23, 03:14 UTC
Investigating - Customers may be experiencing an issue where some services and features of FCM may not work as expected. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Sep 23, 03:13 UTC
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Sep 28, 00:50 UTC
Identified - Customers may be experiencing an issue where Journals, User Admingrid, and manage alerts will be impacted. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
Sep 28, 00:48 UTC
Investigating - Customers may be experiencing an issue where Journals, User Admingrid, and manage alerts will be impacted. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Sep 27, 21:26 UTC
Sep 27, 2023
Sep 26, 2023
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Sep 26, 04:39 UTC
Identified - Customers may be experiencing an issue where Production and Sandbox instances will be unavailable. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
Sep 26, 04:20 UTC
Investigating - Customers may be experiencing an issue where Production and Sandbox instances will be unavailable. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Sep 25, 23:20 UTC
Sep 25, 2023
Sep 24, 2023
Completed - The scheduled maintenance has been completed.
Sep 24, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2023-Sep-24 Release (2.55.0.0) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Sep 21, 07:30 UTC
Resolved - This incident has been resolved.
Sep 24, 05:40 UTC
Identified - SANDBOX issues for the environments SB EU1 and SB EU3 have been remediated. BlackLine teams continue to work on SANDBOX US environments.
Sep 23, 22:49 UTC
Investigating - Customers may be experiencing an issue where SANDBOX environments may not be available. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Sep 23, 11:34 UTC
Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 11:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:00 UTC
Scheduled - BlackLine's 2023-Oct release (7.40.0) will be deployed to Sandbox environments at the following times during the release window:

AEST: Saturday, 23 September at 8:30 am – 8:30 pm

UTC: Friday, 22 September at 18:00 – Saturday, 23 September at 6:00

PT: Friday, September 22 at 3:30 pm – Saturday, September 23 at 3:30 am

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Jan 21, 00:20 UTC
Sep 22, 2023
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2023-Sep-17 Release (2.54.0.1) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Sep 13, 08:54 UTC