Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 2024 - 19:02 UTC
Identified - Customers may be experiencing an issue where certain roles may have compliance functionality disabled. BlackLine teams have identified the cause and are developing a fix for the issue.
Feb 21, 2024 - 17:01 UTC
Investigating - Customers may be experiencing an issue where certain roles may have compliance functionality disabled. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Feb 21, 2024 - 16:19 UTC
Monitoring - BlackLine has deployed a fix for the SFTP incident. You should be able to resume normal activities. We will continue monitoring the situation to ensure no additional issues.
Feb 19, 2024 - 19:19 UTC
Update - Customers may be experiencing an issue where SFTP in Production EU1 is experiencing intermittent connectivity issues. BlackLine will be updating the server configuration beginning at 11:00 am PT and expecting a downtime of approximately 30 minutes. We will provide regular updates on this page until the issue is resolved.
Feb 19, 2024 - 18:53 UTC
Investigating - Customers may be experiencing an issue where SFTP in Production EU1 is experiencing intermittent connectivity issues. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Feb 19, 2024 - 18:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 2024 - 18:07 UTC
Identified - The issue has been identified, and a fix is being implemented.
Feb 14, 2024 - 18:06 UTC
Investigating - Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Feb 14, 2024 - 16:57 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.
Dec 26, 2023 - 19:01 UTC
Investigating - Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Dec 26, 2023 - 18:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 25, 2023 - 10:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 25, 2023 - 10:42 UTC
Investigating - Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Dec 25, 2023 - 10:18 UTC

About This Site

This status page provides visibility into the availability and uptime of BlackLine Sandbox and Production instances for all regions. For detailed information on these events, you can use the “Scheduled Maintenance” tab. Please subscribe to receive real-time updates on releases, maintenance, and more via email, SMS, or Slack.

To see an overview of our planned releases, updates, and maintenance for the year, please review our 2024 Release Calendar: https://www.blackline.com/assets/docs/uploads/blackline-release-calendar-2024.pdf

Times and dates that are not already posted to Trust BlackLine are subject to change.

Financial Close - Production Operational
90 days ago
99.79 % uptime
Today
PROD US2 Operational
90 days ago
99.67 % uptime
Today
PROD EU1 Operational
90 days ago
99.89 % uptime
Today
PROD NA3 Operational
90 days ago
99.73 % uptime
Today
PROD US3 Operational
90 days ago
99.89 % uptime
Today
PROD EU3 Operational
90 days ago
99.75 % uptime
Today
Financial Close - Sandbox Operational
90 days ago
99.92 % uptime
Today
SB US2 Operational
90 days ago
99.96 % uptime
Today
SB EU1 Operational
90 days ago
100.0 % uptime
Today
SB NA3 Operational
90 days ago
99.96 % uptime
Today
SB US3 Operational
90 days ago
100.0 % uptime
Today
SB EU3 Operational
90 days ago
99.68 % uptime
Today
Invoice-to-Cash - Sandbox Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Invoice-to-Cash - Production Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Intercompany - Production Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Quarterly Release: 2024-May Release (7.42.0) - Sandbox Apr 26, 2024 18:00 - Apr 27, 2024 10:30 UTC
BlackLine's 2024-May Release (7.42.0) will be deployed to Sandbox environments at the following times during the release window:

AEST: Saturday, 27 April at 8:30 am – 8:30 pm

UTC: Friday, 26 April at 18:00 – Saturday, 27 April at 6:00

PT: Friday, April 26 at 3:30 pm – Saturday, April 27 at 3:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:06 UTC
Maintenance: May 4, 2024 May 4, 2024 15:00 - May 5, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Feb 24, 2024 - 23:11 UTC
Quarterly Release: 2024-May Release (7.42.0) - Sandbox May 8, 2024 18:00 - May 9, 2024 10:30 UTC
BlackLine's 2024-May Release (7.42.0) will be deployed to Sandbox environments at the following times during the release window:

AEST: Thursday, 9 May at 8:30 am – 8:30 pm

UTC: Wednesday, 8 May at 18:00 – Thursday, 9 May at 6:00

PT: Wednesday, May 8 at 3:30 pm – Thursday, May 9 at 3:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:08 UTC
Quarterly Release: 2024-May Release (7.42.0) - Production May 17, 2024 20:00 - May 18, 2024 12:00 UTC
BlackLine's 2024-May Release (7.42.0) will be deployed to Production environments at the following times during the release window:

AEST: Saturday, 18 May at 10:00 am – 10:00 pm

UTC: Friday, 17 May at 20:00 – Saturday, 18 May at 8:00

PT: Friday, May 17 at 5:00 pm – Saturday, May 18 at 5:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:19 UTC
Maintenance: May 18, 2024 May 18, 2024 15:00 - May 19, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Feb 24, 2024 - 23:20 UTC
Maintenance: June 1, 2024 Jun 1, 2024 15:00 - Jun 2, 2024 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 2024 - 23:35 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Feb 24, 2024 - 23:33 UTC
Release Update: 2024-May Release (7.42.1) - Sandbox Jun 7, 2024 18:00 - Jun 8, 2024 10:30 UTC
BlackLine will release an update for the 2024-May Release (7.42.1) release to Sandbox environments at the following times during the release window:

AEST: Saturday, 8 June at 8:30 am – 8:30 pm

UTC: Friday, 7 June at 18:00 – Saturday, 8 June at 6:00

PT: Friday, June 7 at 3:30 pm – Saturday, June 8 at 3:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:24 UTC
Release Update: 2024-May Release (7.42.1) - Production Jun 14, 2024 20:00 - Jun 15, 2024 12:00 UTC
BlackLine will release an update for the 2024-May Release (7.42.1) release to Production environments at the following times during the release window:

AEST: Saturday, 15 June at 10:00 am – 10:00 pm

UTC: Friday, 14 June at 20:00 – Saturday, 15 June at 8:00

PT: Friday, June 14 at 5:00 pm – Saturday, June 15 at 5:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Posted on Feb 24, 2024 - 23:31 UTC
Maintenance: June 15, 2024 Jun 15, 2024 15:00 - Jun 16, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Posted on Feb 24, 2024 - 23:34 UTC
Maintenance: July 13, 2024 Jul 13, 2024 15:00 - Jul 14, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:40 UTC
Maintenance: July 20, 2024 Jul 20, 2024 15:00 - Jul 21, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:45 UTC
Maintenance: August 3, 2024 Aug 3, 2024 15:00 - Aug 4, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:49 UTC
Maintenance: August 17, 2024 Aug 17, 2024 15:00 - Aug 18, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:51 UTC
Maintenance: September 14, 2024 Sep 14, 2024 15:00 - Sep 15, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:52 UTC
Maintenance: September 21, 2024 Sep 21, 2024 15:00 - Sep 22, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:52 UTC
Maintenance: October 5, 2024 Oct 5, 2024 15:00 - Oct 6, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:53 UTC
Maintenance: October 19, 2024 Oct 19, 2024 15:00 - Oct 20, 2024 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:54 UTC
Maintenance: November 2, 2024 Nov 2, 2024 15:00 - Nov 3, 2024 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:55 UTC
Maintenance: November 16, 2024 Nov 16, 2024 16:00 - Nov 17, 2024 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:56 UTC
Maintenance: December 7, 2024 Dec 7, 2024 16:00 - Dec 8, 2024 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:56 UTC
Maintenance: December 21, 2024 Dec 21, 2024 16:00 - Dec 22, 2024 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Posted on Mar 07, 2024 - 17:57 UTC
Web Requests
Fetching
Response Time
Fetching
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024
Completed - The scheduled maintenance has been completed.
Apr 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 06:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant Platform Upgrade: 2024-21st April Release (2.69.0.0)release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Apr 18, 10:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 15:00 UTC
Scheduled - BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Feb 24, 23:00 UTC
Apr 20, 2024
Completed - The scheduled maintenance has been completed.
Apr 20, 07:10 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 20, 00:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 20:00 UTC
Scheduled - BlackLine will release an update for the 2024-Feb release (7.41.2) to Production environments at the following times during the release window:

AEST: Saturday, 19 April at 10:00 am – 10:00 pm

UTC: Friday, 19 April at 20:00 – Saturday, 20 April at 8:00

PT: Friday, April 19 at 5:00 pm – Saturday, April 19 at 5:00 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Feb 24, 22:58 UTC
Apr 19, 2024
Completed - Release activities have been completed. Below applications were successfully deployed to production:



In case of issues please contact our support team - support@blackline.com

Regards,
IC Apps Team

Apr 19, 02:51 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 18, 21:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 UTC
Scheduled - Reason

Scheduled monthly release for the below IFM applications:

1. ICNT
2. ICNTA Paymaster
3. ICNTA Reports
4. ICNTA Rules Engine

Implementation window: April 18, 5PM to 10PM EST

Impact:

Screens and processes might not be available during the implementation windows.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams

Regards,
IC Apps Team

Apr 16, 14:31 UTC
Apr 18, 2024
Resolved - This incident has been resolved.
Apr 18, 10:49 UTC
Identified - Customers may be experiencing an issue where PROD G17 Not accessible for Multiple clients - FCM. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
Apr 18, 10:24 UTC
Investigating - Customers may be experiencing an issue where PROD G17 Not accessible for Multiple clients . BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Apr 18, 09:03 UTC
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Completed - The scheduled maintenance has been completed.
Apr 13, 18:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 8, 17:14 UTC
Scheduled - BlackLine will be performing maintenance in Sandbox and Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.

Times are subject to change but will be updated before and after maintenance.

Apr 8, 17:13 UTC
Completed - The scheduled maintenance has been completed.
Apr 13, 06:12 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 13, 04:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 18:00 UTC
Scheduled - BlackLine will release an update for the 2024-Feb release (7.41.2) to Sandbox environments at the following times during the release window:

AEST: Saturday, 13 April at 8:30 am – 8:30 pm

UTC: Friday, 12 April at 18:00 – Saturday, 13 April at 6:00

PT: Friday, April 12 at 3:30 pm – Saturday, April 13 at 3:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEST or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

Feb 24, 22:53 UTC
Apr 12, 2024
Apr 11, 2024

No incidents reported.

Apr 10, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused. We will continue to monitor the environment.
Apr 10, 19:01 UTC
Update - We are continuing to work on a fix for this issue and have recovered access to a number of customer Sandbox instances.
Apr 10, 16:36 UTC
Update - We are continuing to work on a fix for this issue.
Apr 10, 15:14 UTC
Update - We are continuing working on a fix for this issue.
Apr 10, 15:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 10, 13:50 UTC
Investigating - Customers may be experiencing an issue where Multiple SBUS2 enviroments are down - Sandbox login is not working. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Apr 10, 11:13 UTC
Apr 9, 2024

No incidents reported.

Apr 8, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Apr 8, 18:20 UTC
Investigating - Customers may be experiencing an issue where Journal Module slow and cannot download an attachment. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Apr 8, 14:40 UTC