Intermittent Studio Integration Errors - FCM
Incident
Report for BlackLine
Resolved
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Monitoring
BlackLine teams have deployed a solution to address the intermittent errors with Studio integration jobs that began on July 13. Customers should now be able to successfully resume their normal activities without interruption.
We are actively monitoring the environment to ensure ongoing stability and verify the effectiveness of the deployed fix. We will provide a final update to confirm full operational status once our monitoring period is complete.
We are actively monitoring the environment to ensure ongoing stability and verify the effectiveness of the deployed fix. We will provide a final update to confirm full operational status once our monitoring period is complete.
Identified
Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. Blackline engineering teams have successfully identified the source of this behavior and are actively developing a targeted solution. While we work toward a full resolution, please continue to initiate a manual run for any scheduled jobs that fail.
Investigating
Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. BlackLine teams are investigating the issue. For any failed scheduled jobs, please try initiating a manual run for the interim. We will provide regular updates on this page until the issue is resolved.
This incident affected: Financial Close - Production (PROD NA3).