Invoice-to-Cash Dynamics365 Journal Creation Errors

Incident Report for BlackLine

Resolved

This incident has been resolved.

Posted Jul 06, 2026 - 16:20 UTC

Monitoring

A fix has been implemented, and we are monitoring the results.

Posted Jul 06, 2026 - 15:30 UTC

Update

BlackLine teams have identified the cause and have developed a fix. Teams are actively testing and deploying the fix to lower-level environments.

Posted Jul 06, 2026 - 14:50 UTC

Identified

We have identified an isolated service interruption impacting the creation of Journals within the Invoice-to-Cash application for customers that use Dynamics365 on Multi-tenant Production & Sandbox. Our engineering teams immediately engaged and are working diligently to restore full functionality.

Posted Jul 06, 2026 - 13:46 UTC

This incident affected: Invoice-to-Cash - Sandbox (US, EU, AU, ME) and Invoice-to-Cash - Production (US, EU, AU, ME).