BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Posted Sep 21, 2024 - 13:31 UTC
Identified
Customers may be experiencing an issue with the Distributed Message Processor (DMP) not functioning as expected in G03 (NA3). This impacts Matching, Journals, and data ingestion that utilize the DMP scheduler service. BlackLine teams have identified the cause and are developing a fix.
Posted Sep 21, 2024 - 13:06 UTC
Update
We are continuing to investigate this issue.
Posted Sep 21, 2024 - 11:37 UTC
Investigating
Customers may be experiencing an issue where the Distributed Message Processor (DMP) is not functioning as expected in G03 (NA3). The impact is on Matching, Journals, and data ingestion that utilize the DMP scheduler service. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Posted Sep 21, 2024 - 11:08 UTC
This incident affected: Financial Close - Production (PROD NA3).