BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Posted Jul 18, 2024 - 22:03 UTC
Monitoring
BlackLine has deployed a fix for the Account Mapping Incident. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Posted May 22, 2024 - 08:21 UTC
Identified
BlackLine teams have identified the cause and are developing a fix for the issue.
Posted May 21, 2024 - 20:40 UTC
Update
We are continuing to investigate this issue.
Posted May 21, 2024 - 17:18 UTC
Investigating
Customers may be experiencing an issue where account mapping may affect decertification. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Posted May 21, 2024 - 16:58 UTC
This incident affected: Financial Close - Production (PROD US2, PROD NA3) and Financial Close - Sandbox (SB US2, SB NA3).