Netsuite Connector customer connectivity issue

Incident Report for BlackLine

Monitoring

BlackLine is aware of an issue impacting some customers using the NetSuite Connector, causing import jobs to fail since approximately 08/04/2026 .
Our investigation indicates this issue does not originate within the BlackLine platform but is related to a known issue with the NetSuite ERP.
A workaround is available that resolves this issue. If your NetSuite interface jobs are failing, please contact BlackLine Support by submitting a case. Our teams will provide you with the necessary instructions to restore functionality.
We will continue to monitor the situation and provide further updates as they become available.
Thank you for your patience and understanding.

Posted Aug 06, 2026 - 18:58 UTC

This incident affects: Financial Close - Sandbox (SB NA3, SB EU3, SB AP1) and Financial Close - Production (PROD NA3, PROD EU3, PROD AP1).