Issue with Cloudflare causing time out error when launching the FCS or AR URLs - Impacting FCM and AR systems - FCM and ARA
Incident
Report for BlackLine
Resolved
The Cloudflare Production update has been completed in all environments. BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Update
The Cloudflare Sandbox update has been completed in all environments.
Update
On October 10, 2025, we will roll out a fix in the Sandbox environment via staged deployments.
APAC (AP1) 9:30 am PDT, 4:30 pm UTC
EU3 11:30 am PDT, 6:30 pm UTC
US Environments (NA3 and US2) 6:00 pm PDT, Oct 11 1:00 am UTC
APAC (AP1) 9:30 am PDT, 4:30 pm UTC
EU3 11:30 am PDT, 6:30 pm UTC
US Environments (NA3 and US2) 6:00 pm PDT, Oct 11 1:00 am UTC
Update
The root cause of the September 15th outage has been identified, and permanent fixes are now undergoing rigorous testing for a planned mid-October rollout.
Update
After deploying a fix for Cloudflare, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Monitoring
BlackLine has deployed a fix for the Cloudflare issue for the FCS application. We are still working with Cloudflare to apply a fix to the ARA (I2C) environment. You should be able to resume normal activities. We will continue to monitor the situation to ensure that no additional issues arise. We will confirm when the service is fully operational.
Update
Customers may be experiencing an issue with Cloudflare, causing a timeout error when launching the FCS and AR (I2C) BlackLine Application. BlackLine teams are still investigating the issue with Cloudflare. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Update
Customers may be experiencing an issue with Cloudflare, causing a timeout error when launching the FCS and AR (I2C) BlackLine Application. BlackLine teams are investigating the issue with Cloudflare. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Update
Customers may be experiencing an issue with Cloudflare, causing a timeout error when launching FCS. AR systems are now operational. BlackLine teams are investigating the issue with Cloudflare. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Investigating
Customers may be experiencing an issue with Cloudflare, causing a timeout error when launching the FCS or AR URLs, which impacts FCM and AR systems. BlackLine teams are investigating the issue with Cloudflare. We will provide regular updates on this page until the issue is resolved.
This incident affected: Financial Close - Production (PROD US2, PROD NA3, PROD EU3, PROD AP1), Financial Close - Sandbox (SB US2, SB NA3, SB EU3, SB AP1), Invoice-to-Cash - Sandbox (US, EU, AU), and Invoice-to-Cash - Production (US, EU, AU).