Reporting Dashboard are not working for some customers - FCM

Incident Report for BlackLine

Resolved

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Posted Mar 28, 2024 - 23:06 UTC

Investigating

BlackLine has confirmed that the service is fully operational in NA3 Sandbox, and we apologize for any inconvenience this issue may have caused. We continue to implement fixes to resolve problems in other environments.
Posted Mar 28, 2024 - 22:51 UTC

Update

BlackLine has confirmed that the service is fully operational in NA3 Production, and we apologize for any inconvenience this issue may have caused. We continue to implement fixes to resolve problems in other environments.
Posted Mar 28, 2024 - 22:08 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 28, 2024 - 21:02 UTC

Investigating

Customers may be experiencing an issue accessing the reporting dashboards. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Posted Mar 28, 2024 - 19:29 UTC
This incident affected: Financial Close - Sandbox (SB NA3, SB EU3) and Financial Close - Production (PROD NA3, PROD EU3).