Import Delays on G03 SB and PROD Imports

Incident Report for BlackLine

Resolved

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Posted Oct 12, 2026 - 14:52 UTC

Monitoring

BlackLine has deployed a fix for the Oracle Connector import delays. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Posted Oct 08, 2026 - 18:43 UTC

Update

A subset of customers may be experiencing an issue where Oracle Connector import jobs on G03 SB and PROD are taking longer than expected completion times. BlackLine teams are continuing to evaluate possible solutions to this issue.
Posted Oct 08, 2026 - 18:30 UTC

Identified

A subset of customers may be experiencing an issue where Oracle Connector import jobs on G03 SB and PROD are taking longer than expected completion times. BlackLine teams have identified the cause and are developing a fix for the issue.
Posted Oct 08, 2026 - 02:00 UTC
This incident affected: Production - US - Platform & Connectivity (Jobs), Sandbox - US - Platform & Connectivity (Jobs), Production - US - Financial Close & Consolidation (Journal Entry), and Sandbox - US - Financial Close & Consolidation (Journal Entry).