Import job processing issue - FCM

Incident Report for BlackLine

Resolved

This incident has been resolved.

Posted Nov 17, 2025 - 08:12 UTC

Monitoring

After deploying a fix for import jobs, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

Posted Nov 17, 2025 - 07:24 UTC

Identified

A small subset of customers may be experiencing an issue where import jobs are not processed successfully with an encryption error. BlackLine teams have identified the cause and have developed a fix. BlackLine will deploy a rolling deployment of a patch that includes draining the services that support import jobs. We will deploy first to the Sandbox environments and then to Production environments.

Posted Nov 16, 2025 - 23:48 UTC

This incident affected: Financial Close - Production (PROD US2, PROD NA3, PROD EU3, PROD AP1) and Financial Close - Sandbox (SB US2, SB NA3, SB EU3, SB AP1).