Production Instance Issue – Black Screen in Connectivity Center

Incident Report for BlackLine

Resolved

This incident has been resolved.

Posted Feb 25, 2026 - 09:59 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 25, 2026 - 09:11 UTC

Update

We are continuing to investigate this issue.

Posted Feb 25, 2026 - 08:18 UTC

Investigating

Customers may be experiencing an issue where after login to the Production instance, black page is being displayed while accessing connectivity center. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Posted Feb 25, 2026 - 08:17 UTC

This incident affected: Financial Close - Production (PROD NA3, PROD EU3, PROD AP1).