Classic Cash Application Login Issue - ARA

Incident Report for BlackLine

Resolved

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Posted Apr 28, 2025 - 17:30 UTC

Update

BlackLine teams have identified the cause and are working to deploy a fix for the issue.

Posted Apr 28, 2025 - 17:27 UTC

Identified

Customers may be experiencing an issue where logins were impacted and users were seeing a blank screen, where they were accessing the application using a saved bookmark. BlackLine teams have identified the cause and are developing a fix for the issue.

Posted Apr 28, 2025 - 15:07 UTC

This incident affected: Invoice-to-Cash - Sandbox (US, EU, AU) and Invoice-to-Cash - Production (US, EU, AU).