Sandbox Self-Service Refresh degraded in G03 NA3

Incident Report for BlackLine

Resolved

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Posted Nov 04, 2026 - 15:38 UTC

Monitoring

The BlackLine team have investigated and addressed the issue. The Sandbox Self-Service Refresh in the NA3 environment should now function normally. We'll continue to monitor.

Posted Nov 04, 2026 - 01:35 UTC

Investigating

Some customers are currently experiencing issues when using Sandbox Self-Service Refresh in the NA3 environment. The BlackLine team is actively investigating the issue and working toward a resolution. We will continue to provide regular updates on this page as more information becomes available until the issue is fully resolved

Posted Nov 03, 2026 - 23:30 UTC

This incident affected: Sandbox - US - Platform & Connectivity (System Utilities).