BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Posted Oct 20, 2024 - 11:50 UTC
Update
A limited number of customers may be experiencing an issue with being able to access their US2 Sandbox instances. BlackLine teams have deployed the fix and are working on stabilizing the environment. We will provide regular updates on this page until the issue is resolved.
Posted Oct 20, 2024 - 10:54 UTC
Identified
Customers may be experiencing an issue where unable to access their US2 Sandbox instances. BlackLine teams have identified the cause and are developing a fix for the issue.
Posted Oct 20, 2024 - 08:47 UTC
Update
A limited number of customers may be experiencing an issue where they cannot access their US2 Sandbox instances. BlackLine's database and storage engineers continue to investigate the incident. We will provide regular updates on this page until the issue is resolved.
Posted Oct 20, 2024 - 04:06 UTC
Investigating
A limited number of customers may be experiencing an issue where unable to access their US2 Sandbox instances. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Posted Oct 20, 2024 - 00:41 UTC
This incident affected: Financial Close - Sandbox (SB US2).