I2C AR-Multi Tenant - Potential impact on Remit file loading via OCR - 16 July 2026 - Hotfix 3.2.0.5

Incident Report for BlackLine

Resolved

This incident has been resolved.

Posted Jul 16, 2026 - 13:29 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 16, 2026 - 13:06 UTC

Investigating

We are currently investigating a potential issue that may affect the remit file loading via OCR for subset of the customers.
Cash Application continues to operate normally - some payment files might experience a delay in processing.
We are proactively working towards the resolution of the issue. We have identified the root cause and the team is progressing with the hotfix 3.25.0.5

Posted Jul 16, 2026 - 12:12 UTC

This incident affected: Invoice-to-Cash - Sandbox (US, EU, AU) and Invoice-to-Cash - Production (US, EU, AU).