BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Posted Sep 17, 2025 - 00:15 UTC
Identified
Single Sign-on Settings page will be re-enabled in Production tonight at 5 PM PST for all customers
Posted Sep 16, 2025 - 18:27 UTC
Update
We are continuing to investigate this issue.
Posted Sep 11, 2025 - 11:22 UTC
Update
BlackLine is continuing to work with OKTA to plan and implement a fix for the Single Sign-On (SSO) service. As we await further updates from our vendor, BlackLine has disabled the SSO self-service page for this feature across all environments. This does not affect the current usage of OKTA for SSO and only has an impact when changes to the setup are required. If any changes are needed, please contact Support for assistance.
Posted Aug 27, 2025 - 18:34 UTC
Investigating
BlackLine has identified an issue introduced by OKTA which has the potential to impact our clients. As we await further updates from our vendor, BlackLine has disabled self-service for this feature across all environments. If any changes are required, please contact Support for assistance.
Posted Aug 26, 2025 - 18:23 UTC
This incident affected: Financial Close - Production (PROD US2, PROD NA3, PROD EU3, PROD AP1) and Financial Close - Sandbox (SB US2, SB NA3, SB EU3, SB AP1).
