Investigating Delayed or Intermittent Performance with FTP

Incident Report for BlackLine

Resolved

This incident has been resolved.

Posted Mar 13, 2026 - 01:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 12, 2026 - 20:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 12, 2026 - 20:13 UTC

Investigating

We are currently investigating reports of delayed or intermittent performance with our FTP service. Some users may be experiencing slowness or timeouts when accessing or transferring files.

Our engineering team is actively working to identify the root cause of the issue and restore normal performance as quickly as possible.

We sincerely apologize for any disruption this may be causing to your workflow. We will provide another update as soon as we have more information.

Posted Mar 12, 2026 - 20:08 UTC