User Session Performance Degradation

Incident Report for BlackLine

Resolved

This incident has been resolved.

Posted Apr 09, 2026 - 15:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 08, 2026 - 21:00 UTC

Investigating

BlackLine is currently investigating an incident causing slow user session performance and unexpected logouts for some users. The engineering team is actively working to identify the root cause and restore normal service. This post serves as an initial notification to clients, acknowledging the issue and assuring them that it is being treated with the highest priority. Further updates will be provided as the investigation progresses.

Posted Apr 08, 2026 - 20:07 UTC

This incident affected: Financial Close - Production (PROD NA3).