BlackLine has deployed a fix for the SFTP incident. You should be able to resume normal activities. We will continue monitoring the situation to ensure no additional issues.
Posted Feb 19, 2024 - 19:19 UTC
Update
Customers may be experiencing an issue where SFTP in Production EU1 is experiencing intermittent connectivity issues. BlackLine will be updating the server configuration beginning at 11:00 am PT and expecting a downtime of approximately 30 minutes. We will provide regular updates on this page until the issue is resolved.
Posted Feb 19, 2024 - 18:53 UTC
Investigating
Customers may be experiencing an issue where SFTP in Production EU1 is experiencing intermittent connectivity issues. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Posted Feb 19, 2024 - 18:26 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 14, 2024 - 18:07 UTC
Identified
The issue has been identified, and a fix is being implemented.
Posted Feb 14, 2024 - 18:06 UTC
Investigating
Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Posted Feb 14, 2024 - 16:57 UTC
Monitoring
A fix has been implemented, and we are monitoring the results.
Posted Dec 26, 2023 - 19:01 UTC
Investigating
Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Posted Dec 26, 2023 - 18:34 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 25, 2023 - 10:44 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 25, 2023 - 10:42 UTC
Investigating
Customers may be experiencing an issue where they cannot connect to SFTP. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Posted Dec 25, 2023 - 10:18 UTC
This incident affects: Financial Close - Production (PROD EU1, PROD EU3) and Financial Close - Sandbox (SB EU1, SB EU3).