FTP Folders Missing - FCM
Incident Report for BlackLine
Resolved
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Posted Feb 14, 2024 - 00:19 UTC
Monitoring
After deploying a fix for missing FTP folders, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Posted Jan 31, 2024 - 22:30 UTC
Identified
Customers may be experiencing an issue in the NA3 environment where FTP Folders are Missing. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
Posted Jan 31, 2024 - 21:00 UTC
Investigating
Customers may be experiencing an issue in the NA3 environment where FTP Folders are Missing. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Posted Jan 31, 2024 - 18:00 UTC
This incident affected: Financial Close Management (FCM) - Sandbox (SB NA3) and Financial Close Management (FCM) - Production (PROD NA3).