BlackLine has confirmed that the service is fully operational and all systems are stable and healthy. We apologize for any inconvenience this issue may have caused.
Posted Oct 30, 2026 - 21:02 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 30, 2026 - 17:48 UTC
Monitoring
BlackLine has deployed a fix to the database node in the EU3-G17 sandbox environment, and all systems are now stable and healthy. Users should be able to resume normal activities without further disconnections or UI disruptions.
We will continue to monitor the environment to ensure ongoing stability and prevent further issues.
Posted Oct 30, 2026 - 17:48 UTC
Identified
A technical issue occurred on a database node in the EU3-G17 sandbox environment, which resulted in users being logged out of the system
BlackLine is aware of the issue, and our technical teams are actively working to restore stability. While remediation efforts are ongoing, users may experience intermittent disconnections or UI disruptions.
Posted Oct 30, 2026 - 17:10 UTC
This incident affected: Sandbox - US - Platform & Connectivity (Jobs, Access & Administration) and Financial Close - Sandbox (SB EU3).
