User Session Performance Degradation & getting connection error when attempting to login na3 prod and SB - FCM

Incident Report for BlackLine

Resolved

This incident has been resolved.

Posted May 13, 2026 - 16:22 UTC

Update

We are continuing to monitor for any further issues.

Posted May 13, 2026 - 16:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 13, 2026 - 16:15 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 13, 2026 - 16:00 UTC

Investigating

Customers may be experiencing an issue where User Session Performance Degradation in NA3 Prod and SB. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Posted May 13, 2026 - 15:28 UTC

This incident affected: Financial Close - Sandbox (SB NA3) and Financial Close - Production (PROD NA3).