BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Posted Jan 13, 2023 - 23:58 UTC
Update
Customers may be experiencing an issue accessing and utilizing services with EU1 Production environments. The Sandbox environment has been stabilized and handed over to the release team to continue Patch: 2022-Oct Update (7.36.1). BlackLine teams continue work on stabilizing the EU1 Production environment.
Posted Jan 13, 2023 - 22:54 UTC
Update
Customers may be experiencing an issue accessing and utilizing services with EU1 on-premise Production and Sandbox environments. BlackLine teams have identified the cause and continue working on stabilizing the environment.
Posted Jan 13, 2023 - 22:33 UTC
Update
Customers may be experiencing an issue with access to EU1 on-premise Production and Sandbox environments. BlackLine teams have identified the cause and are continuing to work on stabilizing the environment.
Posted Jan 13, 2023 - 20:57 UTC
Identified
Customers may be experiencing an issue where with access issues to EU1 on-premise Production and Sandbox environments. BlackLine teams have identified the cause and are developing a fix for the issue.
Posted Jan 13, 2023 - 20:18 UTC
Update
Customers may be experiencing an issue with access issues to EU on-premise Production and Sandbox environments. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Posted Jan 13, 2023 - 19:52 UTC
Investigating
We are currently investigating this issue.
Posted Jan 13, 2023 - 19:34 UTC
This incident affected: Financial Close - Production (PROD EU1) and Financial Close - Sandbox (SB EU1).