NA3 - Multiple Clients - ‘FTP file was not found’ - FCM

Incident Report for BlackLine

Resolved

This incident has been resolved.

Posted Jan 24, 2026 - 20:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 24, 2026 - 19:27 UTC

Identified

Customers may be experiencing an issue where FTP file was not found. BlackLine teams have identified the cause and are developing a fix for the issue.

Posted Jan 24, 2026 - 18:35 UTC

Investigating

Customers may be experiencing an issue where FTP file was not found. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Posted Jan 24, 2026 - 18:05 UTC

This incident affected: Financial Close - Production (PROD NA3).