All Systems Operational

About This Site

This status page provides visibility into the availability of BlackLine Sandbox and Production instances for all regions. For detailed information on these events, you can use the “Scheduled Maintenance” tab. Please subscribe to receive real-time updates on releases, maintenance, and more via email, SMS, or Slack.

To see an overview of our planned releases, updates, and maintenance for the year, please review our 2024 Release Calendar: https://www.blackline.com/assets/docs/uploads/blackline-release-calendar-2024.pdf

Times and dates that are not already posted to Trust BlackLine are subject to change.

Uptime over the past 90 days. View historical uptime.
Financial Close - Production Operational
90 days ago
99.86 % uptime
Today
PROD US2 Operational
90 days ago
99.74 % uptime
Today
PROD EU1 Operational
90 days ago
100.0 % uptime
Today
PROD NA3 Operational
90 days ago
99.45 % uptime
Today
PROD US3 Operational
90 days ago
100.0 % uptime
Today
PROD EU3 Operational
90 days ago
100.0 % uptime
Today
PROD AP1 Operational
90 days ago
100.0 % uptime
Today
Financial Close - Sandbox Operational
90 days ago
99.88 % uptime
Today
SB US2 Operational
90 days ago
99.37 % uptime
Today
SB EU1 Operational
90 days ago
99.99 % uptime
Today
SB NA3 Operational
90 days ago
100.0 % uptime
Today
SB US3 Operational
90 days ago
100.0 % uptime
Today
SB EU3 Operational
90 days ago
100.0 % uptime
Today
SB AP1 Operational
90 days ago
99.92 % uptime
Today
Invoice-to-Cash - Production Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Invoice-to-Cash - Sandbox Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
AU Operational
90 days ago
100.0 % uptime
Today
Intercompany - Production Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Intercompany - Sandbox Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Sandbox Hardware Upgrade: November 23, 2024 Nov 23, 2024 15:00 - Nov 24, 2024 03:00 UTC
Blackline will be performing upgrades in some Sandbox environments. This is part of our continued commitment to ensuring our infrastructure performance, reliability and redundancy, and to providing you with the best possible service.

During this upgrade some users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the upgrades are completed.
Posted on Oct 04, 2024 - 00:57 UTC
Sandbox Hardware Upgrade: November 30, 2024 Nov 30, 2024 15:00 - Dec 1, 2024 03:00 UTC
Blackline will be performing upgrades in some Sandbox environments. This is part of our continued commitment to ensuring our infrastructure performance, reliability and redundancy, and to providing you with the best possible service.

During this upgrade some users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the upgrades are completed.
Posted on Oct 04, 2024 - 01:03 UTC
Maintenance: December 7, 2024 Dec 7, 2024 16:00 - Dec 8, 2024 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Mar 07, 2024 - 17:56 UTC
Production Hardware Upgrade: December 14, 2024 Dec 14, 2024 15:00 - Dec 15, 2024 03:00 UTC
Blackline will be performing upgrades in some Production environments. This is part of our continued commitment to ensuring our infrastructure performance, reliability and redundancy, and to providing you with the best possible service.

During this upgrade some users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the upgrades are completed.
Posted on Oct 04, 2024 - 01:08 UTC
Maintenance: December 21, 2024 Dec 21, 2024 16:00 - Dec 22, 2024 04:00 UTC
BlackLine will be performing upgrades in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this upgrade, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the upgrade has completed.
Posted on Oct 04, 2024 - 01:13 UTC
Maintenance: January 11, 2025 Jan 11, 2025 16:00 - Jan 12, 2025 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 12, 2024 - 22:39 UTC
Maintenance: February 22, 2025 Feb 22, 2025 16:00 - Feb 23, 2025 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 12, 2024 - 22:42 UTC
Maintenance: March 8, 2025 Mar 8, 2025 16:00 - Mar 9, 2025 04:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:12 UTC
Maintenance: April 19, 2025 Apr 19, 2025 15:00 - Apr 20, 2025 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:27 UTC
Maintenance: May 3, 2025 May 3, 2025 15:00 - May 4, 2025 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:17 UTC
Maintenance: June 28, 2025 Jun 28, 2025 15:00 - Jun 29, 2025 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance
Posted on Aug 14, 2024 - 06:27 UTC
Maintenance: July 12, 2025 Jul 12, 2025 15:00 - Jul 13, 2025 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:19 UTC
Maintenance: August 16 2025 Aug 16, 2025 15:00 - Aug 17, 2025 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance
Posted on Aug 14, 2024 - 06:29 UTC
Maintenance: September 13, 2025 Sep 13, 2025 15:00 - Sep 14, 2025 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:22 UTC
Maintenance: October 18 2025 Oct 18, 2025 15:00 - Oct 19, 2025 03:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance
Posted on Aug 14, 2024 - 06:35 UTC
Maintenance: November 1, 2025 Nov 1, 2025 15:00 - Nov 2, 2025 03:00 UTC
BlackLine will be performing maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Posted on Aug 14, 2024 - 06:19 UTC
Maintenance: December 20 2025 Dec 20, 2025 16:00 - Dec 21, 2025 04:00 UTC
BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance
Posted on Aug 14, 2024 - 06:45 UTC
System Metrics Month Week Day
Web Requests
Fetching
Response Time
Fetching
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
DMP processing delay - FCM
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Nov 19, 20:12 UTC
Investigating - Customers may be experiencing an issue where DMP processing is slow or much belated. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Nov 19, 17:18 UTC
Nov 18, 2024

No incidents reported.

Nov 17, 2024
BlackLine AR Multi Tenant Platform Upgrade: 2024-11-17 Release (2.84.0.0)
Completed - The scheduled maintenance has been completed.
Nov 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2024-11-17, (2.84.0.0) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.
Nov 13, 10:51 UTC
Maintenance: November 16, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 02:58 UTC
Update - We are continuing to verify the maintenance items.
Nov 16, 23:38 UTC
Update - We are continuing to verify the maintenance items.
Nov 16, 22:38 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 16, 22:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 16:00 UTC
Scheduled - BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Mar 7, 17:56 UTC
Nov 16, 2024
BlackLine Release Update: 2024-Oct Release (7.44.1)
Completed - The scheduled maintenance has been completed.
Nov 16, 10:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 UTC
Scheduled - BlackLine will release an update for the 2024-Oct Release (7.44.1) to Production environments beginning at the following times:

UTC: Friday, 15 November at 21:00

PT: Friday, 15 November at 5:00 pm

AEDT: Saturday, 16 November at 12:00 pm

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.
May 23, 17:19 UTC
Intercompany Solutions - Monthly Production Release Update - Nov 15
Completed - The scheduled maintenance has been completed.
Nov 16, 01:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 UTC
Scheduled - Reason: Scheduled Monthly Production Release for the below IFM applications:

1. IC Non-Trade
2. IC Non-Trade Advanced (Paymaster)
3. IFM Landing Page

Implementation window: Nov 15, 5PM to 10PM EST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Nov 7, 17:06 UTC
Nov 15, 2024
Intercompany Solutions - Monthly Sandbox Release Update (US) - Nov 14
Completed - Release activities have been completed.

Regards,
IC Apps Team
Nov 15, 01:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 17:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 17:01 UTC
Scheduled - Reason: Scheduled Monthly Sandbox Release for the below IFM applications:

1. IC Non-Trade
2. IC Non-Trade Advanced (Paymaster, Reports, Rules Engine)
3. IC Identity and Access Management
4. IFM Landing Page
5. IC Net & Settle

Implementation window: Nov 14, 5PM to 10PM EST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Nov 6, 11:36 UTC
Nov 14, 2024
Intercompany Solutions - Monthly Sandbox Release Update (EU) - Nov 14
Completed - Release activities have been completed.

Regards,
IC Apps Team
Nov 14, 19:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 17:08 UTC
Scheduled - Reason: Scheduled Monthly Sandbox Release in EU region for IFM applications.

Implementation window: Nov 14, 6PM to 11PM CET

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Nov 7, 16:59 UTC
BlackLine Critical Patch: 2024-Oct Release (7.44.1) in Sandbox
Completed - The scheduled maintenance has been completed.
Nov 14, 01:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:30 UTC
Scheduled - BlackLine will apply a critical patch for the 2024-Oct Release (7.44.1)to Sandbox environments.

Users with active sessions will be redirected to the login page at the transition of services.

Sandbox Deployments in EU, APAC, US

UTC: Wednesday, November 13 at 11:30 PM
PT: Wednesday, November 13 at 3:30 PM
Nov 13, 18:57 UTC
Nov 13, 2024
Nov 12, 2024
Sandbox Maintenance: November 11, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 01:34 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 12, 01:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 00:00 UTC
Scheduled - BlackLine need to perform urgent maintenance in Sandbox environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Nov 11, 22:34 UTC
Nov 11, 2024
BlackLine Critical Maintenance: 11, November , Monday, 2024
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Nov 11, 20:39 UTC
Update - The critical maintenance has been completed.
Nov 11, 20:00 UTC
Investigating - BlackLine will perform critical maintenance in Sandbox environment on 11/11/2024 as part of our continued commitment to ensuring the reliability and redundancy of our infrastructure.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in queue until the maintenance has been completed.

Times are subject to change, but will be updated before and after maintenance.

Maintaining uptime and availability is of the utmost importance to BlackLine and we strive to provide as much notice as possible. From time to time, it may be necessary to perform critical maintenance to continue to provide the availability and uptime our customers expect. We appreciate your patience and understanding during this maintenance.
Nov 11, 19:45 UTC
Nov 10, 2024
BlackLine AR Multi Tenant Platform Upgrade: 2024-Nov-10 Release (2.83.0.0)
Completed - The scheduled maintenance has been completed.
Nov 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2024-Nov-10 Release (2.83.0.0) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.
Nov 6, 14:49 UTC
Production Hardware Upgrade: November 9, 2024
Completed - The scheduled maintenance has been completed.
Nov 10, 01:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 15:00 UTC
Scheduled - Blackline will be performing upgrades in some Production environments. This is part of our continued commitment to ensuring our infrastructure performance, reliability and redundancy, and to providing you with the best possible service.

During this upgrade some users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the upgrades are completed.
Oct 4, 00:47 UTC
Nov 9, 2024
BlackLine Release Update: 2024-Oct Release (7.44.1)
Completed - The scheduled maintenance has been completed.
Nov 9, 09:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 23, 17:20 UTC
Scheduled - BlackLine will release an update for the 2024-Oct Release (7.44.1) to Sandbox environments beginning at the following times:

UTC: Friday, 8 November at 19:00

PT: Friday, November 8 at 3:30 pm

AEDT: Saturday, 9 November at 10:30 am

For EU1 and EU3 environments, please see UTC times. For US2, US3, and NA3 environments, please see AEDT or PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.
Nov 8, 19:00 UTC
Nov 8, 2024
Nov 7, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage