All Systems Operational

About This Site

This status page provides visibility into the availability of BlackLine Sandbox and Production instances for all regions. For detailed information on these events, you can use the “Scheduled Maintenance” tab. Please subscribe to receive real-time updates on releases, maintenance, and more via email, SMS, or Slack.

To see an overview of our planned releases, updates, and maintenance for the year, please review our 2025 Release Calendar: https://www.blackline.com/assets/docs/uploads/2025-BlackLine-Release-Calendars.pdf

Times and dates that are not already posted to Trust BlackLine are subject to change.

Uptime over the past 90 days. View historical uptime.
Financial Close - Production Operational
90 days ago
thru
99.91 % uptime
Today
PROD US2 Operational
90 days ago
thru
99.73 % uptime
Today
PROD EU1 Operational
90 days ago
thru
99.99 % uptime
Today
PROD NA3 Operational
90 days ago
thru
99.85 % uptime
Today
PROD US3 Operational
90 days ago
thru
100.0 % uptime
Today
PROD EU3 Operational
90 days ago
thru
99.92 % uptime
Today
PROD AP1 Operational
90 days ago
thru
99.99 % uptime
Today
Financial Close - Sandbox Operational
90 days ago
thru
99.82 % uptime
Today
SB US2 Operational
90 days ago
thru
99.64 % uptime
Today
SB EU1 Operational
90 days ago
thru
99.72 % uptime
Today
SB NA3 Operational
90 days ago
thru
99.87 % uptime
Today
SB US3 Operational
90 days ago
thru
99.93 % uptime
Today
SB EU3 Operational
90 days ago
thru
99.88 % uptime
Today
SB AP1 Operational
90 days ago
thru
99.88 % uptime
Today
Invoice-to-Cash - Production Operational
90 days ago
thru
99.9 % uptime
Today
US Operational
90 days ago
thru
99.91 % uptime
Today
EU Operational
90 days ago
thru
99.81 % uptime
Today
AU Operational
90 days ago
thru
100.0 % uptime
Today
Invoice-to-Cash - Sandbox Operational
90 days ago
thru
100.0 % uptime
Today
US Operational
90 days ago
thru
100.0 % uptime
Today
EU Operational
90 days ago
thru
100.0 % uptime
Today
AU Operational
90 days ago
thru
100.0 % uptime
Today
Intercompany - Production Operational
90 days ago
thru
100.0 % uptime
Today
US Operational
90 days ago
thru
100.0 % uptime
Today
EU Operational
90 days ago
thru
100.0 % uptime
Today
Intercompany - Sandbox Operational
90 days ago
thru
100.0 % uptime
Today
US Operational
90 days ago
thru
100.0 % uptime
Today
EU Operational
90 days ago
thru
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

<
Apr 2025
>

Maintenance: Apr 12, 2025 Apr 12, 2025 15:00 - Apr 13, 2025 03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 08, 2025 - 23:29 UTC
Scheduled - BlackLine will be performing maintenance in Production environments as part of our continued commitment to ensuring our infrastructure reliability and redundancy.

During this maintenance, users may experience intermittent service interruptions with existing sessions. The FTP service for uploading files could also be affected. The ability to attach and view documents may also be affected. All jobs will be held in the queue until the maintenance has completed.
Aug 14, 2024 - 06:27 UTC

Intercompany Solutions - Production Release Update (US) - Apr 20 Apr 18, 2025 00:00-05:00 UTC

Reason: Monthly Production Release for Intercompany applications.

Implementation window: Apr 17, 5 - 10 PM PST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Posted on Mar 24, 2025 - 10:42 UTC

BlackLine FCM: 2025-Apr Deployment (7.45.2) Apr 18, 2025 21:00 - Apr 19, 2025 11:30 UTC

BlackLine's 2025-Apr Deployment (7.45.2) will be deployed to Production environments beginning at the following times:

UTC: Friday, April 18 at 9:00 pm

PT: Friday, April 18 at 5:00 pm

AEDT: Saturday, April 19 at 8:00 am

For EU1, EU3 and APAC environments, please see UTC or AEDT times. For US2 and NA3 environments, please see PT times.

Jobs submitted at the start of the release window will be held in queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.
Posted on Jan 15, 2025 - 01:22 UTC
Month Week Day
Web Requests
--
Oops! No data has been indexed for Web Requests for this time period yet.
Response Time
--
Oops! No data has been indexed for Response Time for this time period yet.
Apr 10, 2025

No incidents reported today.

Apr 9, 2025
Intercompany Solutions - Sandbox Release Update (US) - Apr 9
Completed - The scheduled maintenance has been completed.
Apr 9, 22:58 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 9, 21:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 9, 19:43 UTC
Scheduled - Reason: Sandbox Release for below Intercompany applications.

1. ICNT
2. ICNTA
3. IFM

Implementation window: Apr 9, 5 - 9PM EST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Apr 9, 15:04 UTC
Intercompany Solutions - Sandbox Release Update (EU) - Apr 3
Completed - Release activities have been completed.

Regards,
IC Apps Team
Apr 9, 19:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 16:00 UTC
Scheduled - Reason: Monthly Sandbox Release for Intercompany applications.

Implementation window: Apr 3, 6 - 11PM CEST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Mar 20, 11:50 UTC
NA3 Production Application performance incident - FCM
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Apr 9, 16:39 UTC
Monitoring - BlackLine has deployed a fix. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Apr 9, 16:28 UTC
Identified - Customers may be experiencing an issue where the BlackLine application is experiencing slowness across the application stack. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
Apr 9, 16:20 UTC
Investigating - Customers may be experiencing an issue where the BlackLine application is experiencing slowness across the application stack. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Apr 9, 14:54 UTC
Apr 8, 2025
NA3 - Multiple customers experiencing slowness on their services - FCM
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Apr 8, 23:19 UTC
Identified - Customers may be experiencing slowness in their services. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
Apr 8, 23:07 UTC
Investigating - Customers may be experiencing slowness in their services. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Apr 8, 22:33 UTC
Apr 7, 2025

No incidents reported.

Apr 6, 2025
BlackLine AR Multi Tenant Platform Upgrade: 2025-04-06 Release (2.93.0.0)
Completed - The scheduled maintenance has been completed.
Apr 6, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 05:00 UTC
Scheduled - BlackLine will deploy an upgrade for the Accounts Receivable Automation Multi Tenant platform for the 2025-04-06, (2.93.0.0) release to Sandpit and Production environments.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. Users may experience intermittent service interruptions while the applications are being updated and users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.
Apr 2, 04:37 UTC
Apr 5, 2025
BlackLine FCM: 2025-Apr Deployment (7.45.2)
Completed - The scheduled maintenance has been completed.
Apr 5, 10:51 UTC
Update - Scheduled maintenance is still in progress and is extended. We will provide updates as necessary.
Apr 5, 09:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 22:37 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 10:07 UTC
Scheduled - BlackLine's 2025-Apr Deployment (7.45.2) will be deployed to Sandbox environments beginning at the following times:

UTC: Friday, 4 April at 6:00 pm

PT: Friday, 4 April at 3:30 pm

AEDT: Saturday, 5 April at 5:00 am

For SBEU1, SBEU3 and SBAPAC environments, please see UTC or AEDT times. For SBUS2 and SBNA3 environments, please see PT times.

Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services.

You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.
Jan 15, 01:21 UTC
Apr 4, 2025
Account Reconciliation and Matching Grids Performance - FCM
Resolved - This incident has been resolved.
Apr 4, 13:48 UTC
Monitoring - BlackLine has implemented a fix to address the issue where account reconciliation and matching grids were loading slowly or experiencing timeouts. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Apr 4, 09:24 UTC
Update - BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
Apr 4, 08:11 UTC
Investigating - Customers may be experiencing an issue where Account Reconciliation and Matching Grids are loading slowly or might Timeout. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Apr 4, 06:19 UTC
Intercompany Solutions - Sandbox Release Update (US) - Apr 3
Completed - The scheduled maintenance is completed
Apr 4, 03:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 00:00 UTC
Scheduled - Reason: Monthly Sandbox Release for Intercompany applications.

Implementation window: Apr 3, 5 - 10 PM PST

Impact: Screens and processes might not be available during the implementation window.

Let us know if there is any major concern on this activity.

Feel free to forward this communication to your extended teams.

Regards,
IC Apps Team
Mar 20, 11:45 UTC
Apr 3, 2025
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Unable to View Scheduled Jobs - FCM
Resolved - BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Mar 27, 01:22 UTC
Identified - Customers may experience issues with viewing Scheduled Jobs. BlackLine teams have identified the cause and are currently implementing a fix.
Mar 27, 00:35 UTC
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